Subject: dissatisfied with Airsense 11 autoset
I am totally dissatisfied with Airsense 11 autoset, before making the purchase I contacted Respshop through the chat to ask some questions about the team and the most important was the place of manufacture of the machine, to which they told me that it was made in Australia. They sent a photo confirming the country of manufacture and as it appears in the photos of the Respshop virtual store, to my bad and great surprise when I received the equipment I realized that the equipment is Made in Singapore, which I did not buy in my Country Lima Peru South America because by medical indication, the doctor recommended that the equipment be made in the USA or Made in Australia
even in the purchase order where they indicate the products that have been purchased they specify Made in Australia
I feel totally cheated by the Respshop company since they offer a Made in Australia product and when they deliver it to the customer it is Made in Singapore, if they had been honest with the manufacturing site I would have bought the equipment in my country avoiding spending a large additional sum of money for the cost that has caused me that a person brings me the equipment and the taxes that have to be paid in my country for entering with a machine like that
I have been encouraged to write this comment because a company cannot be allowed to offer a Made in Australia product and when they send the equipment it is Made in Singapore I go to the fact of deception which as a client I cannot allow
I have reported my case this morning via chat and they tell me that they will hardly find a Made in Australia team, so why offer something that they do not have, I am still waiting for a response to see if in the new group of teams that arrive they verify if are there any Made in Australia
Unfortunately, I live very far away and they have caused me a big problem since the equipment that I received in Peru has returned, since I have to change it, I will have to find a person who can do me the favor of returning the equipment, obviously they will charge me for doing that favor
And it makes me sad to go through this situation because the lady with whom I chatted was very kind, she even helped me make the purchase and today I contacted a very kind lady to give my complaint and I am waiting for her to help me find the best solution
Hi there, please note that ResMed started originally out of Australia, but they have grown extensively and currently operate in 100 countries. They now have manufacturing sites in Australia, France, Singapore, and the US. Singapore is a very technologically advanced country and ahead of most countries around the world. Please pass this message along to your physician, as they most likely wanted you to purchase a ResMed product and only mentioned Australia because that is where they originated. We unfortunately cannot choose which manufacturing site they come from, but please rest assured that each manufacturing site has strict quality control.
Please refer to the Company's corporate fact sheet: https://www.resmed.com/us/dam/documents/articles/Corporate-Fact-Sheet.pdf