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Reward Point Program FAQ

  • What is the Reward Point Program?

    We have launched the Reward Point Program to thank you for your support by offering you point incentives on your future purchases.

    Our Reward Point Program is as simple as it sounds. While shopping in our store you will earn Shopping Points for the money you spend.

    You will be able to use any earned points towards your future purchases in our store.


  • How does the Program work?

    When an order is placed, the total amount (excluding any shipping fees and taxes) of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.

    All pending points are listed in your Shopping Points account and will stay there until approved/confirmed.

    Approved pending points will be released into your points account for you to spend at your convenience.

    To view the status of your points, you must log into your account.

    You will be able to pay for your order with your points during the check out process.


  • Can I earn points for my phone orders?

    No, points are earned on web orders only.


  • Points and Values

    The point value varies for different products. Please see the product details page for this information.

    The default rate for every $1.00 spent in our store is 0.01

    For example:

    • Product Cost:  $100.00
    • Value of Points Earned:  $1.00

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.


  • Redeeming Shopping Points

    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made in our store.

    During the checkout process, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points.

    Please note: You will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.

    At the Confirmation page, you will notice the value of the points redeemed have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated automatically.

    Note that any order made by redeeming points cannot earn points.


  • Points Expiration

    Unused points will expire in 365 days. Expired points cannot be reinstated.


  • Minimum Purchase Amount Required

    Currently, there is no minimum purchase amount required to redeem your points.


  • Maximum Points Redemptions allowed per order

    A maximum redemption of 10,000 points ($10,000.00) is allowed to redeem per order.

    We strongly advise you to check this page often as we may make changes to this policy.

  • Will I earn points for shipping fees?

    No. The shipping fees are excluded when calculating the amount of points earned.


  • Will I earn points for tax fees?

    No. Taxes are excluded when calculating the amount of points earned.


  • Will I earn points for discounted products?

    Yes. All discounted items are included when calculating the amount of points earned.


  • Will I earn points when purchases paid with points?

    No. Any purchases made with point redemption are excluded from earning points when calculating the amount of points earned.


  • Earning Referral Points

    Currently this feature is disabled.
  • Earning Points While writing a Products Review

    "Writing a review for Respshop can be doubly rewarding for you! You can share your opinion and advice and earn points for your effort!"

    Product reviews not only assist us in our continuous effort to improve our offers, products and services, but, also assist others in choosing the correct products for themselves.

    We will reward your Points account with $2.00 worth of points for every quality review you submit. We are thankful for your input.

    Your Review must meet all of the following conditions:
    • All reviews must be original.
    • All reviews must be concise and focused on the product under review.
    • No review should be of duplicate content and/or already published.
    • All reviews must be truthful and objective.
    • Reviews may not include spam, advertising, or commercial content/links.
    • Any reviews containing intent to abuse, harass or threaten someone's personal safety will be removed.

    We reserve the right to refuse or remove any review that does not comply with above conditions.

    We reserve the right to correct any misspelled words and/or any grammatical errors.

    We are not, in any way, responsible or liable, for ratings and/or reviews posted by a customer.

  • Products Restrictions

    There are no restrictions on products.


  • Products on sale Restrictions

    Currently, there are no restrictions on items that may be purchased using your points balance.


  • Conditions of Use

    • Shopping points are available to registered members only.
    • Shopping Points Reward can only be collected and used with online purchases, and are only validated in our store.
    • Points are non-refundable and non-transferable between members.
    • Points are non-exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • If redeeming points with your order, any outstanding cost will require you to select another payment method to complete the order.
    • Shipping fees and taxes are excluded when calculating the amount of points earned.
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.

  • When Problems Occur

    Please contact us for any questions regarding our Reward Point Program. Be sure to provide as much information as possible in the email.