Below are the policies and requirements for returning a product to RespShop:
- Returning Unopened and Unused Products: If the product is unopened, unused, in its original packaging, and in a resalable condition, kindly return it to us along with your invoice. We will issue a refund to your credit card or PayPal account. Please note that a 15% returns processing fee will be deducted from the original purchase price.
- Open or Used Products: We do not accept returns of opened or used products. Please note that if you return a used product, it will be sent back to you.
- Product Defects: If you encounter any product defects, please contact us for assistance.
- Shipping Costs: Shipping costs are non-refundable. Any fees associated with returning items to RespShop.com are the customer's responsibility.
- Returns for CPAP masks are covered under the 30-Day Mask Guarantee Program.
- CPAP/BiPAP Machines and Oxygen Concentrators: We accept returns for store credit within 30 days from the order's shipping date.
At RespShop, we recognize that finding a good-fitting mask can be a process of trial and error. To support our customers, we provide a 30-day return policy for all our masks. Learn more about the specifics of our 30-Day Mask Guarantee Program here.
Note: Many of our CPAP masks come with multiple cushion sizes, a packaging style referred to as a "fit pack". Choosing a fit pack affords you multiple sizing options, ensuring an optimal fit and preventing any sizing concerns.
Flow Generators (CPAP machines) - 2-year manufacturer warranty, except DeVilbiss CPAPs, which have a 3-year warranty.
Humidifiers - 2-year manufacturer warranty.
ResMed ClimateLine Tubing - 90 days manufacturer warranty.
Other Products - 30 days manufacturer warranty
I have a defective CPAP machine/mask. What should I do? - Before returning any product, please contact customer service to start the warranty process for you. The manufacturer warranty does not cover misuse, physical damage to the unit, or water damage.
Note: All services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by RespShop.com and independently of the manufacturers. Should you require warranty assistance, we kindly request that you contact RespShop.com rather than the manufacturer or local dealers.
Ozone Cleaning Devices and CPAP Machine Warranty - Machine warranty does not cover damage caused by use of ozone cleaning devices. RespShop recommends following the manufacturer's cleaning instructions in the user manual to avoid voiding the manufacturer's warranty.
(1) Please call us first to determine if there is an issue and we can troubleshoot.
(2) If the problem cannot be resolved over the phone, you will need to send your machine back to RespShop* so we can work with the manufacturer on your behalf.
*RespShop does not cover shipping costs for warranty work.
(3) Once we receive your device, we will send it to the manufacturer, who will determine the issue and either repair or replace your machine.*
*RespShop is not involved in the manufacturer’s decision.
(4) Once we receive the device back from the manufacturer, we will ship it back to you free of charge.*
*Free return shipping to the customer is limited to US domestic shipping. RespShop does not cover international shipping.
If the machine was purchased within 90 days, RespShop will send a new replacement machine at no cost to you.
All devices or masks sold by RespShop.com do not have international warranty. If you are an international customer or a US customer traveling outside of the US, you will have to contact us for warranty services.
Please do not contact the manufacturers or your local dealers. You will need to send the defective machines/masks (you do not need to send us the accessories, so you will pay less postage) to ResShop, and we will send the replaced or repaired machines/masks to you.
Very important: if you ship defective products from overseas, be sure to use postal service. Do NOT use Fedex/UPS/TNT/DHL or any other shipping company otherwise you will be responsible for import duty/tax/broke fee or any other customs related charges.
Customers are responsible for round trip shipping costs, and/or duty charges.
If an order is canceled before the order is shipped, RespShop will refund the full payment within 1 business day.
RespShop offers monthly payment plans through Affirm.
Refunds for canceled orders and returns of unopened and unused products will be credited back to the original payment method. This includes credit cards and PayPal.
If the original payment method is not available, the refund will be issued as store credit in the customer's RespShop account. Store credit expires in 12 months, but can be extended upon request.
If we lower the price of a product, we are happy to honor the new price within 60 days of the order's shipping date.*
Please contact us with any price matching requests.
*The value of any free or discounted goods or services provided by RespShop will be subtracted from the price match difference. Examples include, but are not limited to, free or discounted products or services, use of reward points, cash-back discounts, and free or discounted shipping costs.