Respshop Warranty and Return Policy
- Return Policy
- 30 Day Mask Return Program
- 30 Day Machine Return Policy
- How long is my machine/mask/tubing covered?
- Warranty Policy
- Extended Warranty
- International Warranty Policy
- Order Cancellation
- RespShop Payment Plan: Return and Warranty Policy
In the event, you have changed your mind or had a change of heart, after making an order with us, you may return your order within 30 days of your order's shipping date.
Below are the policies and requirements for returning a product to RespShop:
- If the product is unopened, unused and in the original package, ship the item back to us with your invoice. We will refund 100% to your credit card or PayPal account as long as the item is in resalable condition.
- If the product is opened but unused, please call us before you ship it back to us. We need to determine if the product is in a resalable condition. Upon our approval, it must be returned in the original packaging. A 15% restocking fee will be subtracted from the original cost and store credit for the difference will be issued. This will be applied within 2 days of receipt of the returned package.
- If a product is used in any way, it is non returnable and non refundable.
Please note: If you send a used product back, it will be returned to sender. For all product defects please contact us.
- Shipping costs are non refundable. Any shipping fees to return the items to RespShop.com will be the customer’s responsibility.
Note: Batteries may be returned only if they are unused and in their original packaging.
RespShop.com reserves the rights to refuse any return abuses.
Thank you for choosing RespShop!
30 Day Mask Return Program
At RespShop, we recognize that finding a good-fitting mask can be a process of trial and error. To support our customers, we provide a 30-day return policy for all our masks. Learn more about the specifics of our 30-day mask return policy here.
Note: Many of our CPAP masks come with multiple cushion sizes, a packaging style referred to as a "fit pack". Choosing a fit pack affords you multiple sizing options, ensuring an optimal fit and preventing any sizing concerns.
30 Day Machine Return Policy
We are offering a risk free 30-day return policy for all machines including CPAP/BiPAP machines, oxygen concentrators, CoughAssist and myAirvo2. The terms of the offer are as follows
- The 30-day return policy starts at the shipment date to the end-user. From the shipment date, the purchaser has 30 days to contact RespShop to return the products. Any return action taken after the 30-day time frame will be voided.
- The purchaser is responsible for return shipping costs for machines returned under this policy. RespShop will not cover the cost of return shipping.
- The purchaser must contact RespShop for a Return Merchandise Authorization (RMA) to coordinate the return. Contact us.
- All returns must be received at RespShop within 10 working days from the issue of a RMA.
- The purchaser must indicate the reason for the return during the RMA request.
- All returns must be in the original packing, in like-new and working condition with no physical damage.
- When the above requirements are met, RespShop will issue a refund for the price of the items purchased, including PayPal, without any extra fees.
- RespShop will not issue a refund to the purchaser if products are returned defective, damaged or in anything other than original packaging.
- Each customer is entitled to utilize the 30-day return policy to return a machine only once. Subsequent machine returns will not be accepted under this policy.
How long is my machine/mask/tubing covered?
Flow Generators (CPAP machines)
2-year manufacturer warranty, except DeVilbiss CPAPs, which have a 3-year warranty.
2-year manufacturer warranty.
ResMed ClimateLine Tubing
90 days manufacturer warranty.
30 days manufacturer warranty
I have a defective CPAP machine/mask. What should I do?
Before returning any product, please contact customer service to start the warranty process for you. The manufacturer warranty does not cover misuse, physical damage to the unit, or water damage.
Note: All services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by RespShop.com and independently of the manufacturers. Should you require warranty assistance, we kindly request that you contact RespShop.com rather than the manufacturer or local dealers.
Ozone Cleaning Devices and CPAP Machine Warranty
Machine warranty does not cover damage caused by use of ozone cleaning devices. RespShop recommends following the manufacturer's cleaning instructions in the user manual to avoid voiding the manufacturer's warranty.
Should you experience any issues with your CPAP or BiPAP machine, oxygen concentrator, CoughAssist and myAirvo2 while it is under warranty, we kindly ask you to follow the steps below.
- Contact RespShop by phone and a member of our medical staff will provide troubleshooting assistance.
- Send your machine back to RespShop. Ensure your order number is included in the package so we can assist you promptly. Please be advised that RespShop does not cover return shipping costs.
If the machine was purchased within 90 days, RespShop will send a new replacement machine via standard shipping at no cost to you. We can expedite the replacement machine to you for an additional cost.
If the machine was purchased over 90 days ago, RespShop will arrange for the machine in question to be repaired. As repair times can vary from a few weeks to over 30 days, we recommend renting or purchasing a backup machine while you wait. Once the repairs are completed, we will ship the machine back to you via standard shipping at no extra charge. You can choose to have the unit expedited for an additional cost.
Extended Warranty options are available at the time of purchase and can be added after purchase. Must be purchased 30 days before the current 2-year warranty expires and the CPAP originally must be purchased through RespShop.
1-year and 2-year extended warranty options will add to the standard 2-year manufacturer warranty period, giving you peace of mind for up to 3 or 4 years of coverage. Only a maximum of 2 years extension can be added.
Extended Warranty does not cover accidental or physical damage caused from drops, spills or events that are not typical of CPAP therapy. It cannot be transferred to another party.
Extended Warranty covers Domestic Shipping back to you. Shipping the machine to us for an Extended Warranty diagnostic is the customer’s responsibility. International shipping is not covered.
Extended Warranty is available on ResMed, Respironics, Fisher & Paykel, RESmart & Breas - CPAP, APAP, BiPAP and VPAP Machines. Extended Warranty is not available on DeVilbiss IntelliPAP Machines.
Please contact us for all Extended Warranty claims or questions. Call us at 1-866-936-3754.
International Warranty Policy
All devices or masks sold by RespShop.com do not have international warranty. If you are an international customer or a US customer traveling outside of the US, you will have to contact us for warranty services.
Please do not contact the manufacturers or your local dealers. You will need to send the defective machines/masks (you do not need to send us the accessories, so you will pay less postage) to ResShop, and we will send the replaced or repaired machines/masks to you.
Very important: if you ship defective products from overseas, be sure to use postal service. Do NOT use Fedex/UPS/TNT/DHL or any other shipping company otherwise you will be responsible for import duty/tax/broke fee or any other customs related charges.
Customers are responsible for round trip shipping costs, and/or duty charges.
If an order is canceled before the order is shipped, RespShop will refund the full payment within 1 business day.
If there is a refund for order cancellation or returns (if the product is unopened and unused), it will be credited back to the original payment method, including PayPal. If the original payment method is not available, the refund will be store credit saved in the customer's RespShop account. The store credit expires in 12 months, but we can extend it upon your request.
RespShop Payment Plan: Return and Warranty Policy
Please refer to this page.