Our O2 Rental Features
Low cost
Lower cost, the same quality!
Free Machine Return Shipping
Free machine return shipping.
Full technical support
Got a question? Full technical support regarding your rental via online chat, or simply give us a call. Contact us
No-hassle renting procedure
No deposit required. Monthly rental charge will be billed to your credit card.
Fully sanitized & New Parts
The rental machines are all fully sanitized. Whole new replacement filters, nasal cannula, and supplies will be provided by us.
Low Mileage
All our rental products are not older than 2 years. We are committed to give you a fresh product to ensure machine quality.
Please Note: All rentals require a payment hold and a prescription. Once an order is made you will receive the information on how to submit these both via email. Please check your junk and spam folders for this email. For more details please read the policy section below.
Please Note:
All rentals require a payment hold and a prescription. Once an order is made you will receive the information on how to submit these both via email. Please check your junk and spam folder for this email. For more details please read the policy section below.
Hi, how can we help?
FAQ
Everything You Need to Know About Your Rental Oxygen Concentrator
How do you clean the O2 machines?
Returned oxygen concentrators are completely inspected, reset and cleaned. Filters are replaced and any oxygen cannulas that are returned with the machine are disposed of. All returned machines are thoroughly sanitized and must sit for a minimum of 7 days before they are shipped to the next customer.
Do O2 machines come with nasal cannulas and oxygen supply tubing?
Yes, one 15ft nasal cannula oxygen supply tubing will come with your rental O2 machine. You can purchase more from here.
All About Payments, Purchasing, Insurance, and Availability
Do you charge insurance?
No, we only accept credit cards. You may wish to consult your insurance provider regarding reimbursement.
Do you take debit cards or FSA/HSA cards for rental orders?
No. Currently we only take credit cards as the payment method for rental orders.
Is this program available to international customers?
No, currently we only allow orders from the U.S. (excluding US Territories).
How do you charge me for the following months?
RespShop will charge the credit card we have on file each month, starting from your initial order date. If your credit card has expired, we kindly ask you to contact us ASAP to update your card.
Why can't I find the PayPal Checkout for Rental?
Our monthly charge system only supports credit cards at this moment.
What if I want to buy the machine after a few months of rental?
We do not offer this option at this time.
Why do you need to place a payment hold?
In lieu of a down payment we request a payment hold before we can ship out our machines.
Do I have to pay for the payment hold amount?
No, you will see “pending” on your bank statement but will not need to pay for the hold. You will only need to pay for the rental fee. The next month, we renew the $349 - $3,149 hold and charge the monthly fee. We will repeat this until you return the machine.
Everything You Need to Know About Machine Issues
What if the O2 machine is broken due to manufacturer defects?
Don't worry, we will replace it for you!
What if I break or lose the machine?
You will be charged up to 80% of the new machine price, as per Resphop's policy.
What if I lose the machine parts that need to be returned?
You will be charged the listed website price of the part and $20.00 for manuals, as per Resphop's policy.
Have more questions regarding our rental program? Contact us now.
Rental Policy
Prescription Required
Prescription Required
We require a prescription for all rental Oxygen machines. If you have purchased a machine at Respshop.com before, please let us know. We may already have your prescription on file. If not, you can fax it to us at 1-866-936-3730 or email us at sales@respshop.com. We must have a copy of your prescription before we ship your rental. We can also contact your physician directly.
Rental Period
Rental Period
The rental period will be rounded up to one-month rental period. For example, when you have the machine for 2 months and 5 days, you will be charged for 3 months. Rental period is calculated from the order date to the return drop-off date from the customer. We do not refund charged monthly costs.
Shipping Address
Shipping Address
We only ship rental machines to credit card billing addresses due to security reasons. We ship to all 50 states. *We do not ship to the US Territories. Free machine return shipping is limited to only the contiguous 48 States with USPS Flat Rate or UPS Ground shipping.
What If the Machine Is Damaged When It Is Returned?
What If the Machine Is Damaged When It Is Returned?
The machine must be returned without any defects. We strongly recommend you take pictures of any marks or defects you spot when you first receive the machine and send them to us for our records. Respshop will charge up to 80% of the price of a new machine for rental machines that are lost or returned damaged. Respshop reserves the right of final interpretation/determination of the machine’s condition.
No Deposit Required But... Payment Hold
No Deposit Required But... Payment Hold
How does it work?
When you place an order, we charge the first month's machine rental fee + a payment hold on your credit card. The hold amount depends on which machine you choose. You will see “pending” on your bank statement but will not need to pay for the hold. You will only need to pay the monthly rental fee. The next month, we will renew the hold and charge the monthly fee. We will repeat this until you return the machine.
The payment hold will be released after we have received the returned machine.
The payment hold will be released after we have received the returned machine.
About your credit card:
Customers must provide a credit card under their name with a matching billing/shipping address. The provided credit card must have an expiration date of at least 3 months away. Please contact us ASAP for an update if your card is about to expire. Currently, we do not accept debit cards or FSA/HSA cards as payment methods for all rental orders.
Please make sure your card has at least the monthly rental fee + payment hold amount credit available for the order to proceed.
Please note, if the monthly rental charge is declined, we will contact you to address the oversight. We will convert the hold to an actual charge if the failed charges cannot be resolved.
Please make sure your card has at least the monthly rental fee + payment hold amount credit available for the order to proceed.
Please note, if the monthly rental charge is declined, we will contact you to address the oversight. We will convert the hold to an actual charge if the failed charges cannot be resolved.