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Shipping Rate (Domestic)

  • Shipping is free for orders $99 and above to all 50 states. Free shipping is by USPS Ground Advantage and applies to residential addresses, PO Boxes, military post offices (APO/FPO/DPO), and US territories.
  • Orders under $99 ship at a $6.99 flat rate fee within the continental 48 states. Flat rate shipping is provided by USPS. Shipping costs and options to Alaska and Hawaii will be displayed during checkout.
  • Expedited shipping is available via USPS Priority, UPS and FedEx for all orders. Shipping costs will be calculated during checkout. Please note that UPS and FedEx do not deliver to PO Boxes and military addresses (APO/FPO/DPO).

Shipping Rate (International)

If a shipping address is outside of the United States, customers will be automatically presented a few shipping options (including shipping rates and time) during checkout. Customers can select their favorite methods from:

  • UPS Worldwide Saver/FedEX Priority: 2-5 business days
  • UPS Worldwide Expedited (which is slower than UPS Saver)/FedEx Economy: 3-8 business days
  • UPS Flat Rate: We ship your package to your country via UPS, and then hand over to your country’s postal service. The customs clearance will be processed by the postal service. Typically takes 8-21 business days
  • USPS Express Mail International: 5-10 business days
  • USPS Priority Mail: 5-15 business days

Customers can select one of the shipping methods above. The shipping charge will be automatically added to your order. We strongly recommend International users choose UPS/FedEx for better tracking and higher reliability, except for countries with customs issues.

Very Important!

It is customer’s responsibility to pay import duty, tax, broker fee, or any other related expenses. We suggest international customers consult their local Customs for tax, duty, potential delay, or any import regulations before placing the order. RespShop.com is not responsible for any delay or loss caused by Customs. If the package is returned by Foreign Customs to RespShop.com, the customer will have two options:

We will contact customers for another delivery. The customer is responsible for the second shipping cost, plus the return shipping cost (if any)
If the customer decided to cancel the order, we will charge the shipping cost, the return shipping cost (if any), plus 15% of restocking fee. The remaining payment will be credited to customer credit cards or PayPal account

Due to customs restrictions, we do not ship to certain countries and we reserve the right to change the status of those counties.

Shipping Cost Estimation

One mask: around $12 - $40 USD • One CPAP machine: around $40 - $80 USD

We suggest international customers combine their orders together to save the shipping cost. Eg., shipping cost for one machine is around $50-80, it only costs another a few dollars to add one mask to the same order.

Processing Time

Orders placed before 3pm PST will be processed on the same day, except on weekends and holidays.

Shipping Time (Domestic - US 50 States)

Delivery time for flat rate shipping is 3 to 8 business days. Delivery time for USPS Ground Advantage is 2 to 5 business days. Please note that packages shipping to Hawaii and Alaska can take longer to arrive.

We offer the following shipping speeds via UPS and FedEx: Ground (1 to 5 business days), 3 Day Select, 2nd Day Air and Next Day Air.

Shipping Time (International)

Shipping time to international addresses varies based on location and shipping method. For more detailed information about international shipping, please check the USPS website at www.usps.com. Please note that your package may be subject to Customs delays beyond our control, which can further extend delivery times. Additionally, while we offer expedited shipping options, we cannot guarantee delivery within a specific timeframe due to potential delays in the shipping process.

Delivery Confirmation

If UPS or USPS confirms the package status is “Delivered”, we trust the customer has received the package, and this purchase order is complete.

If there is any damage to the package, please reject the package during delivery, and ask UPS or USPS to return the package to RespShop.com. We will either refund the whole purchase order, or ship you another package and cover all the cost.

If UPS or USPS confirms the package is lost before delivery, we will ship you another package and cover all the cost.

Lost Packages

UPS and FedEx Domestic & International: Customers have 15 days to notify us if the package is lost or not delivered so we can investigate.

USPS Domestic: For Domestic (including HI and AK) packages, customers have 15 days to notify us if the package is lost or not delivered so we can investigate.

USPS International: For shipping to international countries (including the US territories and APO), once the package leaves the US, we are not responsible for lost packages or packages not delivered as they do not provide tracking.

Unclaimed Packages

If a package is returned to RespShop.com due to any reason (unable to deliver, Customs rejection, Customer rejection, etc), the customer will have two options:

We will contact customers for another delivery. The customer is responsible for the second shipping cost, plus the return shipping cost (if any)

If the customer decided to cancel the order, we will charge the shipping cost, the return shipping cost (if any), plus 15% of restocking fee. The remaining payment will be credited to customer credit cards or PayPal account

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