Respshop Shipping Policy
Shipping Rate (Domestic - US Continental 48 States vs Alaska or Hawaii)
- Free for any orders over $49 (including) to continental 48 States. Ground shipping only
- $5.99 shipping for orders under $49.01 to continental 48 States
- We also offer UPS for expedited shipping. The shipping cost will be presented to you during checkout
- Once your order is shipped, we will send you an email and notify you the shipping company and the tracking numbers
- Alaska and Hawaii customers will need to pay shipping which is quoted based on the items in the shopping cart
Shipping Rate (International)
If a shipping address is outside of the United States, customers will be automatically presented a few shipping options (including shipping rates and time) during checkout. Customers can select their favorite methods from:
- UPS Worldwide Saver/FedEX Priority: 2-5 business days
- UPS Worldwide Expedited (which is slower than UPS Saver)/FedEx Economy: 3-8 business days
- UPS Flat Rate: We ship your package to your country via UPS, and then hand over to your country's postal service. The customs clearance will be processed by the postal service. Typically takes 8-21 business days
- USPS Express Mail International: 5-10 business days
- USPS Priority Mail: 5-15 business days
Customers can select one of the shipping methods above. The shipping charge will be automatically added to your order.
- We strongly recommend International users choose UPS/FedEx for better tracking and higher reliability, except for countries with customs issues.
It is customer's responsibility to pay import duty, tax, broker fee, or any other related expenses. We suggest international customers consult their local Customs for tax, duty, potential delay, or any import regulations before placing the order. Respshop.com is not resposible for any delay or loss caused by Customs. If the package is returned by Foreign Customs to Respshop.com, the customer will have two options:
- We will contact customers for another delivery. The customer is responsible for the second shipping cost, plus the return shipping cost (if any)
- If the customer decided to cancel the order, we will charge the shipping cost, the return shipping cost (if any), plus 15% of restocking fee. The remaining payment will be credited to customer credit cards or PayPal account
Due to Custom restrictions (individuals cannot import medical devices) we do not ship to Spain.
Shipping cost estimation:
- One mask: around $12 - 40 USD
- One CPAP machine: around $40 - 80 USD
We suggest international customers combine their orders together to save the shipping cost. Eg., shipping cost for one machine is around $50-80, it only costs another a few dollars to add one mask to the same order.
Orders placed before 3pm PST will be processed in the same day, except for the weekends and holidays.
Shipping Time (Domestic - US 50 States)
Standard delivery is UPS/USPS 1-5 business days ground. UPS Express shipping (overnight, 2 day air, 3 day express) is available while you check out.
Shipping Time (International)
Shipping time to international address varies. Please check USPS website www.usps.com for more information. Please note there might be Customs delays.
Once your order is shipped you will be notified the shipping company (ususally USPS or UPS) and a tracking number. Please track your order at www.usps.com, or www.ups.com.
If UPS or USPS confirms the package status is "Delivered", we treat the customer received the package, and this purchase order is complete.
If there is any damage to the package, please reject the package during delivery, and ask UPS or USPS to return the package to Respshop.com. We will either refund the whole purchase order, or ship you another package and cover all the cost.
If UPS or USPS confirms the package is lost before delivery, we will ship you another package and cover all the cost.
If a package is returned to Respshop.com due to any reason (unable to deliver, Customs rejection, Customer rejection, etc), the customer will have two options:
We will contact customers for another delivery. The customer is responsible for the second shipping cost, plus the return shipping cost (if any)
If the customer decided to cancel the order, we will charge the shipping cost, the return shipping cost (if any), plus 15% of restocking fee. The remaining payment will be credited to customer credit cards or PayPal account