CPAP Warranty Expired? Accidental CPAP Damage?
Respshop.com offers CPAP machine repair services on select models of ResMed, Philips Respironics, HDM Z1/Z2, and Somnetics Transcend CPAP Machines.
PLEASE NOTE: We do NOT take insurance as a form of payment.
Because many international CPAPs use different machine parts that are not available in the US, we only repair machines originally sold in the US. Some machines sold in Canada are repairable, but please contact us first before you ship them to us.
FAQ
When Should I Consider Getting My CPAP Repaired?
Sometimes, it's obvious: it doesn't turn on, its screen is dark, it makes loud noises, or it stops unexpectedly. Sometimes, it's not obvious: its pressure is inaccurate or it's slightly noisier than usual. Usually, these defects are caused by worn motors, defective sensors, water leaks, or accidental drops. Having your CPAP repaired on time will help improve your sleep quality.
Who Pays For Shipping?
You will need to ship the defective machine to us. Respshop will cover the shipping from our office to you.
*We do not cover international shipping
What If The Machine Is Not Repairable?
The $99 can be used towards the purchase of a new CPAP machine if the CPAP machine repair cannot be processed or the cost is not effective for the owner. The defective machine will then be shipped back to the customer.
Can I Have A Temporary-Use CPAP While My Machine Is Being Repaired?
We have the CPAP Rental Service that you can consider.
Do You Fix CPAPs If My Machine is Purchased Elsewhere?
Yes, as long as it is purchased in the US.
Is There A Cost If My CPAP Is Under Manufacturer Warranty And Purchased Elsewhere?
If the machine was purchased from another US dealer, we charge $99 for the processing fee. Manufacturers replace or repair warranty machines for free (if under warranty and confirmed manufacturer defects).
Do You Fix CPAP Humidifiers?
We usually don't recommend humidifier repairs because it is not cost-effective. You can purchase from here.
Does The Repaired Machine Have Warranty?
1 year - only for newly replaced parts.
CPAP Machine Repair Costs
The initial $99 processing fee provides a full machine diagnostic, the repair quote, and covers the shipping cost of sending the machine back to you. If the machine diagnosis shows your machine is repairable, there will be a labor and parts charge for the repair. Before we start to fix the machine, we will send you a quote. We will need your consent before we fix the machine.
A typical CPAP repair (labor and parts) costs between $200-500, not including the processing fee.
Repair Service - Machine Coverage
- ResMed AirMini Travel, AirSense/AirCurve 10 Series CPAP/VPAP
- ResMed AirSense 11 Auto CPAP
- Somnetics Transcend CPAPs
- HDM Z1/Z2 Machines
- Philips is currently Not being repaired due to a recall
How Does It Work
- Place your order for CPAP repair here
- Email us at sales@respshop.com with the following information, make sure to put the Order Number in the subject line. You may also call us at 1-886-936-3754 to give us the information.
- Device model
- Machine serial number
- Date of purchase (if known)
- Details of issue
3. Prepare your machine to send to us, put the Order number on the box
IMPORTANT: Please only send the machine itself, DO NOT send any electrical cords, tubing, masks, SD cards, or humidifiers for the safety of our Shipping team.
4. SHIP TO:
Respshop
ATTN: Repairs
9215 151st Ave NE Redmond, WA, 98052
Machines Accepted For Repair
- ResMed AirMini Travel Auto CPAP
- ResMed AirSense 10 Series
- ResMed AirSense 11 Auto CPAP
- Devillbiss IntelliPAP
- Somnetic Transcend CPAPs
- HDM Z1 and Z2 Machines
I have been a cpap user for about 10 years now and the machine I have been using finally went out on me. I was searching around for a company that would take my machine in and have it repaired but all I have been getting were replies like "sorry your machine has been discontinued and we cant have it serviced or repaired." I was in a jam and couldn't find anything. I came across this "Out of warranty repair service" on Google and I called and asked about it.
Thanks to the fantastic customer service reps, they were able to help me and get my machine serviced for a $100 deposit. Unfortunately because my machine is so old, I wasn't able to get it repaired :( BUT! by using this service I was able to use that $100 deposit towards a new machine or get that money refunded back to me. Of course I used it towards a new machine. Now I have the System one Auto cpap machine by Philips and I could be happier. Thanks RespShop!
Very impressed with close contact regarding my travel machine. I was notified via email when my machine was received. I received a phone call with a question to aid in repair process. I don’t feel the machine has been lost in space, especially since I’m under time constraints for upcoming trip. Thanks respshop!
I have 2 machines. One is an resmed airsense 10. The other is a respironics series M.
The airsense is fine. The series M is the one I'm inquiring about as I sleep in two different locations and up until recently it was working fine. Now the air pump motor seems to be having trouble that I suspect was caused by improper storage. My ladyfriend packed it up and didn't empty the water chamber so I suspect water got into the air pump motor and then dried as now its making a terrible high pitched whining noise when it's running.
Please advise.
Thank you
Ben
SN H220005418F97
machine will not turn on, light up,nothing!
Thanks
Is this unit still under warranty? What possible repairs are needed and what is the estimate cost?
Thanks.
Thank you for reaching out to RespShop. You will need to contact the provider you purchased your machine from to see if the warranty is still active. If not repairs can range from $150-$800 depending on the issue. The repairs are not done here at RespShop, but sent back to ResMed. They will diagnose the issue and advise the full cost of what it will cost to fully repair the unit.
I have a Z1 cpap unit with a serial number of 337 which i purchased from you a while ago. It is now giving me an error code of fault 33 which is apparently a bad battery. I have replaced the battery, fixed a kink in the pressure sensor hose, updated the firmware from Breas Medical to the 2.0.0.11.
There is supposed to be a further upgrade to 2.1.0. which i haven't been able to download yet. How can i get this unit repaired? Can i drop it off to you or mail it to you.
Thanks
I have an Airsense 10 that was purchased in 2014. I have since replaced it as it was past the 7 year mark but it still works fine and has no issues.
I use a SoClean ozone cleaner on my machine every day which I understand can degrade the seals and foam faster than normal.
Is it possible to get a "reburbishment" on a machine (new seals and foam) to be able to keep it as a back-up?
Thanks!
We have a great price on our new APEX Medical XT Auto right now in that price range.
https://www.respshop.com/cpap-machines/auto-cpap/apex-medical-xt-auto-travel-cpap-machine-p-623.html
We would just need a copy of your prescription if you wish to buy instead.
