CPAP Warranty Expired? Accidental CPAP Damage?
Respshop.com offers CPAP machine repair services on select models of ResMed, Philips Respironics, HDM Z1/Z2, and Somnetics Transcend CPAP Machines.
PLEASE NOTE: We do NOT take insurance as a form of payment.
Because many international CPAPs use different machine parts that are not available in the US, we only repair machines originally sold in the US. Some machines sold in Canada are repairable, but please contact us first before you ship them to us.
When Should I Consider Getting My CPAP Repaired?
Sometimes, it's obvious: it doesn't turn on, its screen is dark, it makes loud noises, or it stops unexpectedly. Sometimes, it's not obvious: its pressure is inaccurate or it's slightly noisier than usual. Usually, these defects are caused by worn motors, defective sensors, water leaks, or accidental drops. Having your CPAP repaired on time will help improve your sleep quality.
Who Pays For Shipping?
You will need to ship the defective machine to us. Respshop will cover the shipping from our office to you.
*We do not cover international shipping
What If The Machine Is Not Repairable?
The $99 can be used towards the purchase of a new CPAP machine if the CPAP machine repair cannot be processed or the cost is not effective for the owner. The defective machine will then be shipped back to the customer.
Can I Have A Temporary-Use CPAP While My Machine Is Being Repaired?
We have a CPAP rental service that you can consider.
Do You Fix CPAPs If My Machine is Purchased Elsewhere?
Yes (as long as it is in the US).
Is There A Cost If My CPAP Is Under Manufacturer Warranty And Purchased Elsewhere?
If the machine was purchased from another US dealer, we charge $99 for the processing fee. Manufacturers replace or repair warranty machines for free (if under warranty and confirmed manufacturer defects).
Do You Fix CPAP Humidifiers?
We usually don't recommend humidifier repairs because it is not cost-effective.
Does The Repaired Machine Have Warranty?
1 year - only for newly replaced parts.
CPAP Machine Repair Costs
The initial $99 processing fee provides a full machine diagnostic, the repair quote, and covers the shipping cost of sending the machine back to you. If the machine diagnosis shows your machine is repairable, there will be a labor and parts charge for the repair. Before we start to fix the machine, we will send you a quote. We will need your consent before we fix the machine.
A typical CPAP repair (labor and parts) costs between $200-500, not including the processing fee.
Repair Service - Machine Coverage
- ResMed AirSense/AirCurve 10 Series CPAP/VPAP
- ResMed AirSense 11 Auto CPAP
- Somnetics Transcend CPAPs
- HDM Z1/Z2 Machines
- **Philips is currently Not being repaired due to a recall
How Does It Work
- Place your order for CPAP repair here
- Email us at email@example.com with the following information, make sure to put the Order Number in the subject line. You may also call us at 1-886-936-3754 to give us the information.
- Device model
- Machine serial number
- Date of purchase (if known)
- Details of issue
3. Prepare your machine to send to us, put the Order number on the box
IMPORTANT: Please only send the machine itself, DO NOT send any electrical cords, tubing, masks, SD cards, or humidifiers for the safety of our Shipping team.
4. SHIP TO:
9215 151st Ave NE Redmond, WA, 98052
Machines Accepted For Repair
- ResMed AirSense 10 Series
- ResMed AirSense 11 Auto CPAP
- Devillbiss IntelliPAP
- Somnetic Transcend CPAPs
- HDM Z1 and Z2 Machines
I have 2 machines. One is an resmed airsense 10. The other is a respironics series M.
The airsense is fine. The series M is the one I'm inquiring about as I sleep in two different locations and up until recently it was working fine. Now the air pump motor seems to be having trouble that I suspect was caused by improper storage. My ladyfriend packed it up and didn't empty the water chamber so I suspect water got into the air pump motor and then dried as now its making a terrible high pitched whining noise when it's running.
machine will not turn on, light up,nothing!
Is this unit still under warranty? What possible repairs are needed and what is the estimate cost?
Thank you for reaching out to RespShop. You will need to contact the provider you purchased your machine from to see if the warranty is still active. If not repairs can range from $150-$800 depending on the issue. The repairs are not done here at RespShop, but sent back to ResMed. They will diagnose the issue and advise the full cost of what it will cost to fully repair the unit.
Are these machines similar enough so my AirStart 10 can be repaired with parts from the AirSense 10?
Since your CPAP is 9 years old, it may be best to look into a new CPAP machine with the new motor. Fault 006 is a motor issue. Repairing this may cost more than replacing it. Give us a call at 1866 936 3654, we have some amazing promos on the Airsense 10 today.