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CPAP Machine Repair Service

Model: OOWR

(5.0) 2 reviews

14 questions

$99.00

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CPAP Machine Repair Service FAQ

CPAP Warranty Expired? Accidental CPAP Damage?

Respshop.com offers CPAP machine repair service on select models of ResMed, Philips Respironics, HDM Z1/Z2, and Somnetics Transcend CPAP Machines.

PLEASE NOTE: We do NOT take insurance as a form of payment.

Because many international CPAPs use different machine parts that are not available in the US, we only repair machines originally sold in the US. Some machines sold in Canada are repairable, but please contact us first before you ship it to us.

FAQ

When Should I Consider Getting My CPAP Repaired?
Sometimes, it's obvious: it doesn't turn on, its screen is dark, it makes loud noises, or it stops unexpectedly. Sometimes, it's not obvious: its pressure is inaccurate or it's slightly noisier than usual. Usually, these defects are caused by worn motors, defective sensors, water leaks, or accidental drops. Having your CPAP repaired on time will help improve your sleep quality.

Who Pays For Shipping?
You will need to ship the defective machine to us. Respshop will cover the shipping from our office to you.
*We do not cover international shipping

What If The Machine Is Not Repairable?
The $99 can be used towards the purchase of a new CPAP machine if the CPAP machine repair cannot be processed or the cost is not effective for the owner. The defective machine will then be shipped back to the customer.

Can I Have A Temporary-Use CPAP While My Machine Is Being Repaired?
We have a CPAP rental service that you can consider.

Do You Fix CPAPs If My Machine Purchased Elsewhere?
Yes (as long as it is in the US).

Is There A Cost If My CPAP Is Under Manufacturer Warranty And Purchased Elsewhere?
If the machine was purchased from another US dealer, we charge $99 for the processing fee. Manufacturers replace or repair warranty machines for free (if under warranty and confirmed manufacturer defects).

Do You Fix CPAP Humidifiers?
We usually don't recommend humidifier repairs because it is not cost-effective.

Does The Repaired Machine Have Warranty?
1 year - only for newly replaced parts.

CPAP Machine Repair Costs

The initial $99 processing fee provides a full machine diagnostic, repair quote, and covers the shipping cost of sending the machine back to you. If the machine diagnosis shows your machine is repairable, there will be a labor and parts charge for the repair. Before we start to fix the machine, we will send you a quote. We will need your consent before we fix the machine.
A typical CPAP repair (labor and parts) costs between $200-500, not including the processing fee.

Repair Service - Machine Coverage

ResMed AirSense/AirCurve 10 Series CPAP/VPAP
ResMed AirSense 11 Auto CPAP
Somnetics Transcend CPAPs
HDM Z1/Z2 Machines
**Philips currently Not being repaired due to recall

How Does It Work

Place your order for CPAP repair here
Email us at [email protected] with the following information, make sure to put the Order Number in the subject line. You may also call us at 1-886-936-3754 to give us the information.

Device model
Machine serial number
Date of purchase (if known)
Details of issue

3. Prepare your machine to send to us, put the Order number on the box
IMPORTANT: Please only send the machine itself, DO NOT send any electrical cords, tubing, masks, SD cards, humidifiers for the safety of our Shipping team.
4. SHIP TO:
Respshop
ATTN: Repairs
9215 151st Ave NE Redmond, WA, 98052

Machines Accepted For Repair

ResMed AirSense 10 Series
ResMed AirSense 11 Auto CPAP
Devillbiss IntelliPAP
Somnetic Transcend CPAPs
HDM Z1 and Z2 Machines

Model	OOWR
HCPCS Code	E1399

Write Review

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Paula F

Date Added: 12/30/2019

Rating:

Date Added: 12/30/2019

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Joyce

Date Added: 08/20/2014

Rating:

Date Added: 08/20/2014

I have been a cpap user for about 10 years now and the machine I have been using finally went out on me. I was searching around for a company that would take my machine in and have it repaired but all I have been getting were replies like "sorry your machine has been discontinued and we cant have it serviced or repaired." I was in a jam and couldn't find anything. I came across this "Out of warranty repair service" on Google and I called and asked about it.

Thanks to the fantastic customer service reps, they were able to help me and get my machine serviced for a $100 deposit. Unfortunately because my machine is so old, I wasn't able to get it repaired :( BUT! by using this service I was able to use that $100 deposit towards a new machine or get that money refunded back to me. Of course I used it towards a new machine. Now I have the System one Auto cpap machine by Philips and I could be happier. Thanks RespShop!

Have a question on this item? Ask here and we will answer it in 12-24 hours, usually in a few business hours! Questions and answers will appear here after we answer. You may also have email notifications.

Ask Question

Likes

I have a ResMed airsense 10 the heating element is not working can I buy a heating element plate from you.
thanks rick (Asked on 03/30/2022)

Hello Rick, Unfortunley that is not a piece we carry. The machines are not repaired in house. But diagnosed and repaired by ResMed.

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I live 5 miles from your shipping address and I have diagnosed the problem (noise) to be the motor assembly. Can I just swing by your shop to get it swapped out? Approximate cost? (Asked on 10/24/2021)

Hi there, this is a repair service and your device would actually have to be shipped out for the diagnostic repair. You can pay for the repair service online, and then bring the device to our office with your Invoice number. The $99 covers the diagnostic testing, and the shipping back to you after the repair. A quote will be provided to you once the diagnostic is done so that you can review and decide if you wish to pay for the repair or to decline. The device will be sent back to you afterwards. If you have any further questions please give us a call at 866-936-3754.

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Hello,
I have a Res Med S8 Elite II that is very noisy (fan like noise) now. Pressure is still okay and seems to work correctly other than that. Are you able to service/repair this model?
Thank you. (Asked on 10/20/2021)

Hello,
Unfortunately we are not able to repair the S8 as it is quite old. CPAP machines usually last 5 years and I would recommend looking into getting a newer model because it will be easier for you to find parts for a newer machine.

Likes

AS 10 is 5 years old. Very little use. The in & out breathing is not real smooth. Too much pulsing. My other machines are much smother & easier on my lungs. Serious problem? (Asked on 09/16/2021)

Hi there, your other machines may have been made by a different manufacturer which has their own specific algorithms to treat sleep apnea. ResMed for the AS10 has that pulsing like sensation to help a patient trigger a breath. This may be what you're feeling in the night. There could also be an issue with your mask as well. You may want to give ResMed a call to discuss. If they are concerned I would suggest sending it in for a diagnostic review/repair - ResMed 1-800-424-0737, you can ask for technical support.

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Machine still makes air but makes a loud noise! (Asked on 09/08/2021)

Here is our repair program that you can review and see if you would like to purchase. https://www.respshop.com/more-products/cpap-services/cpap-machine-repair-service-p-543.html This will also let you know what units we will repair as well.

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Hi, my airsense has an odor coming from it, that makes it uncomfortable to useI was told it may mean bacteria may be inside of it, from when It was stored for a long time with the humidifier still connected to it. Is this something you can repair? (Asked on 09/08/2021)

I would suggest purchasing a new humidifier.

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Hello I have Resmed airsence 10 the brick will light green when I plug it into the wall then I plug it into the Cpap machine it shuts off and the unit doesn’t power up looking at repair (Asked on 09/05/2021)

Yes we do offer repairs on the AirSense 10! Average turnaround period is 3-6 weeks and after the $99 diagnostic and shipping fee there is typically a repair quote of around $250.

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It feels like air coming out is weak. When I first got the machine. I would put me hand over the mask tube where the air come out and the air would feel stronger. Also I can feel myself snoring with the mask on (Asked on 04/08/2021)

To get started on a repair order, it is always best to call in so that we can initiate everything correctly. The number is 866-936-3754

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my bipap. is leaking water is it common its a ResMed AirCurve 10 serial number 23171903730 Catalog Number 37051. Batch Number 1251007 Device Number 145 (Asked on 03/14/2021)

Hi, no this is not common and I would suggest that you change the water chamber in your cpap to see if that helps. The chamber should be changed every 3-6 months. Thank you

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My machine says "SERVICE IS REQUIRED WITH AN ALARM". (Asked on 03/16/2022)

If your machine was purchased through RespShop feel free to call us at 866 936 3754, we can check to see if the machine is under warranty. Otherwise you can check with your original provider. You can also submit it in for $99 for us to send it ResMed to see what the issue is and quote you a price to repair. The service required can be a multitude of issues. If your unit is over 5 years old, it might be the motor has exceed and you might want to look into a new CPAP.

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Do you work on Philips Resprionics DSXHCP
SN H220005418F97
machine will not turn on, light up,nothing!
Thanks (Asked on 08/02/2022)

Unfortunately, Philips is not doing any repairs currently.

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I received through insurance a Resmed AirSense 10 on October 3, 2019. On May 12, 2020 that unit became defective and was exchanged with another AirSense 10 serial #23201468031. Now the second unit is making a loud noise whenever I inhale.

Is this unit still under warranty? What possible repairs are needed and what is the estimate cost?

Thanks. (Asked on 06/20/2022)

Hello,
Thank you for reaching out to RespShop. You will need to contact the provider you purchased your machine from to see if the warranty is still active. If not repairs can range from $150-$800 depending on the issue. The repairs are not done here at RespShop, but sent back to ResMed. They will diagnose the issue and advise the full cost of what it will cost to fully repair the unit.

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I have a cpap air sense and is making a noise, it sound like ambulances sirens specially the noise go up when I breath… that can be fix? (Asked on 09/01/2022)

We have a cpap repair program and her is the link to review. IT will also tell you what Resmed units we do repair. https://www.respshop.com/services/cpap-machine-repair-service-p-543.html
Here are the unit we do repair
Repair Service - Machine Coverage
ResMed AirSense/AirCurve 10 Series CPAP/VPAP
ResMed AirSense 11 Auto CPAP
Somnetics Transcend CPAPs
HDM Z1/Z2 Machines
**Philips currently Not being repaired due to recall

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I have a Z1 Auto that I went to use and I got a Fault 33 code. I did some research and they (who ever they are), said the internal battery is dead. Is this unit worth repairing? Thank you. (Asked on 08/30/2022)

Here is our link to cpap repair program. There are some great information on this page. Most cpap repairs can be anywhere from $250.00-$500.00 and a new one will cost around $799.00. Completely up to you on whether you would like to have it repaired or purchase a new one.
https://www.respshop.com/services/cpap-machine-repair-service-p-543.html

SKU: 543