Q: The gel cheek pads on my DREAMSTATION frame got sticky, so I ordered a new frame from Amazon. It came in a Philips Respironics box that says Nuance Pro gel frame. PROBLEM: the triangular opening on this new frame is hard plastic, unlike the old frame, which is a flexible, soft plastic frame. This older flexible triangular frame allows me to slip the flexible pillow cushion platform snugly over it. The hard plastic triangular frame will not allow me to do this.
So...do I have the wrong gel frame? If so, do you have a replacement with the flexible triangular frame that the pillow cushion can snuggly attach to?
Whew! I have made this complicated! But trying to be clear about the problem.
Tnx for your help.
I believe the part you are looking for this the frame in a pro style here is the link to purchase and just click the drop down to pro. The fabric one is shown in the picture. https://www.respshop.com/cpap-masks/parts/frames/respironics-nuance-cpap-mask-frame-p-884.html