Frequently Asked Questions

Frequently asked questions about sleep apnea, getting started with CPAP, and purchasing CPAP equipment and home oxygen concentrators.

  • Ordering
  • Shipping & Delivery
  • Insurance
  • CPAP Prescription
  • Rental CPAP
  • Return & Warranty Policy
  • Mask Return Policy
  • Online Rx and Home Sleep Studies
  • Clinical Consultation
  • All FAQ

Do you have a brick & mortar store?

Yes, we have a brick and mortar location in Redmond, WA.

We are open Monday through Friday from 8am to 4pm PST for in-store purchases and online order pickups.

Please contact us at 1-866-936-3754 to arrange an online order pickup.

Do you have a store in my area?

Our location in Redmond, WA is our only brick-and-mortar store. However, you can shop with us online from anywhere in the world. We ship to all US states and territories as well as worldwide.

I can’t log in to my account. What do I do?

You can reset your password in your account. Log into your RespShop account and select “Account Settings.” You can change your password under “Account Information.”

Alternatively, you can contact RespShop and we can help you reset your password.

Your pricing is competitive. Are any of your CPAP machines and equipment new, used, or refurbished?

We sell brand new products from the manufacturer as well as refurbished and open-box sleep apnea/oxygen machines and supplies. All of our refurbished and open-box products are clearly marked as such. We do not sell used products.

To give our customers the best value, we offer price matching and price protection.

How do I cancel an order?

If the order hasn’t shipped yet, you can contact Customer Service to request cancellation.

If the order has shipped, then it cannot be cancelled. However, you can return the order for a partial refund. Please contact customer service to request order return. Make sure you don’t open the box. Customers are responsible for a 15% restocking fee and return shipping.

How do I view my order history and past shipments?

To view your order history and past shipments, log into your RespShop account and select “Your Orders.”

How do I make a return?

We want you to be 100% satisfied with your order. Should you have any concerns with your order, please don’t hesitate to contact us. If you’d like to request a return, please review our Return Policy.

How do I add items to a completed order?

Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.

Does my CPAP machine include a mask?

Our CPAP machines do not come with masks. CPAP masks come in many different styles and the process of choosing a CPAP mask varies depending on the user.

RespShop offers a wide selection of nasal, nasal pillow and full face CPAP masks. You can learn more about how to find the best CPAP mask with our CPAP Mask Buying Guide.

Will my machine be set up before you ship?

Yes, it will be set to the pressures indicated on your prescription.

Where can I find the insurance modifiers for my order?

You can find the insurance modifiers, or HCPCS codes on your invoice. Your insurance company requires this information.

Which of your CPAP machines are battery-operated?

All of our CPAP machines are battery-compatible. CPAP batteries are sold separately. Browse our CPAP battery selection.

Are you ResMed, Philips, or Apria?

RespShop is not affiliated with ResMed, Philips or Apria. We are a licensed supplier of sleep apnea and oxygen equipment. While we carry products made by Philips, ResMed and other manufacturers such as Fisher & Paykel, we are not affiliated with any of them.

Why are there multiple HCPCS codes for one product?

The HCPCS codes represent the parts that make up the product.

Why is the diagnosis code on the invoice different from that on my Rx?

Our invoices automatically generate diagnosis codes for sleep apnea, unspecified and obstructive sleep apnea. If you need specific diagnosis code(s), please contact us.

How long is the warranty on a CPAP machine?

Each machine comes with a 2-year manufacturer warranty. We also offer extended warranties for your peace of mind and added protection.

Does my CPAP machine come with a warranty?

Yes, all of our CPAP machines come with a 2-year manufacturer warranty.

Should I get an extended CPAP warranty?

An extended warranty offers peace of mind and additional protection from unexpected repair costs. You can lengthen your coverage up to a total of 4 years with an extended warranty.

What is my estimated delivery date?

How long an item takes to ship and arrive is determined by the date of shipment from the distribution center and the shipping method you selected at the time of checkout. Items in stock are shipped the same business day of the order being received. Shipments travel to their destination during normal business days, Monday through Friday.

You can read our Shipping Policy here.

Our reputation as a reliable shop means a lot to us, and we like to keep business going with customers in a positive fashion. So, while we will do all we can to ensure your order is delivered in a timely manner, some things are beyond our control, such as severe weather conditions, service interruptions, federal holidays, etc.

Shipping Method Order Date Order Date Estimated Arrival
Standard Ground Monday – Friday Same Business Day 2-5 Business Days
Next Day Air Before 3pm PST Mon-Fri Same Day Next Business Day
Next Day Air After 3pm PST Mon-Fri Next Day 2 Business Days
2nd Day Air Before 3pm PST Mon-Fri Same Day 2 Business Days
2nd Day Air After 3pm PST Mon-Fri Next Day 3 Business Days
All Special Orders Date Order Placed 1-3 Business Days 2 Weeks from the Order Date

Do you ship worldwide?

UPS

  • UPS Worldwide Saver: 3-5 Business Days Delivery
  • UPS Worldwide Expedited: 5-7 Business Days Delivery
  • UPS Flat Rate Shipping: 8-21 Business Days Delivery. Only applicable to small packages

USPS

  • Priority Mail International: 7-10 Business Days
  • Priority Mail Express International: 3-7 Business Days Delivery

My order arrived later than expected. Can I have a full refund?

You can do so if the shipping company is at fault, and the delay is due to factors beyond their control. Such factors include inclement weather, natural disasters, traffic accidents etc.

Why is there a delay on my UPS order?

The delay can be due to a number of factors from traffic challenges to UPS processing delays. Unfortunately, once an order is shipped/dropped off at a carrier, we do not have any control over shipping times.

If I do not receive my order on time, can I request a shipping fee refund?

If a customer paid for expedited shipping but received their order later than expected, we will refund the difference between the shipping option they paid for and the shipping speed received.

International Shipping FAQ

Do you have someone who speaks my language?

Our customer service agents can assist you in your preferred language through our online chat room. Don’t hesitate to give it a try.

Do I need a US prescription if my order is being shipped to another country?

No, a US prescription is necessary if your order is being shipped outside of the US. However, if you do have one, we recommend providing it to us so our medical staff can ensure the machine your order matches the prescription.

Do you ship CPAP machines, CPAP masks, and supplies to my country?

Yes, we ship most items internationally. Please note that we do not ship ResMed products internationally. For more information regarding shipping to a specific country, please contact us.

We currently do not ship to the following countries:

  • Mexico

Where can I find my estimated delivery date?

Once your order has been submitted, you will receive a confirmation email. This email will include shipping and delivery time estimates. These estimates will also appear under “My Account.”

Do you offer rush shipping?

RespShop offers expedited shipping, including 2-Day and Next Day Air (with the addition of Saturday Air under certain circumstances). Orders must be submitted prior to 11:00am Pacific Standard Time in order to receive expedited delivery in the time frame specified.

Expedited orders placed after 11:00am Pacific Standard Time or on Saturday/Sunday will ship the next business day. Some orders may be subject to verification of billing/shipping information and may therefore be delayed.

We work tirelessly to have your shipment arrive within the specified time frame. During times of heavy order volume, expedited shipments may take longer to process. Therefore, we recommend you plan accordingly.

To ensure timely delivery during peak times and holidays, such as Easter, Mother’s Day, Thanksgiving, Christmas, and New Year’s, as well as when schools resume in late August and mid-January, we recommend placing your order early.

How can I calculate my shipping costs?

You can select your preferred shipping speed and calculate your shipping costs during checkout.

Does the shipping cost include duty or taxes?

No.

Where do you ship from?

Stock orders ship from our warehouse in Redmond, WA, USA.

We reserve the right to ship certain products or orders directly to a customer from the manufacturer. In these cases, freight costs, if any, will be calculated using the manufacturer as the point of origin.

What shipping methods do you use?

We ship orders to both commercial and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier.

Businesses operated from a house, apartment, or other dwelling are not considered commercial addresses and will be charged any applicable residential delivery fees.

Will I be charged freight fees?

Orders of free freight-eligible products with subtotals under $250 that are shipping to the same address will be assessed freight and handling charges unless otherwise indicated.

When you order factory direct items not stocked in our warehouse, a freight charge may be assessed in accordance with the freight chart.

After you finish adding items to the Shopping Cart, you will receive Standard Ground and Expedited shipping options to best meet your needs. Though not standard, inside delivery is available for an additional fee.

Are CPAP Machines Covered by Insurance?

While CPAP therapy is considered the “gold standard” treatment for OSA, it can get expensive. The prices of CPAP machines range between $500 and upward of $1,000. What’s more, you need to consider the costs of regularly replacing CPAP supplies and scheduling visits to your doctor.

This is where your insurance comes in handy. But with so many requirements you need to meet and terms to understand, starting therapy through insurance can be overwhelming.

In this guide, we’ll break down the complexities of CPAP insurance from private health insurance, Medicare, and Medicaid coverage to purchasing CPAP without insurance. That way, you’ll be empowered with the financial know-how to start and stick with your treatment.

Does Insurance Cover CPAP Machines?

An indispensable part of sleep apnea treatment, CPAP machines are covered by many insurance policies. The cost of replacing the machine every 5 years is also covered.

To qualify for one, you’ll need a prescription for CPAP therapy from your doctor. You’ll also need to meet your provider’s compliance requirements for CPAP insurance coverage (more on that later).

CPAP, BiPAP, and auto CPAP

CPAP machines fall under the DME category, which most insurance plans cover. They’re also the most common treatment for sleep apnea, so chances are, your provider will deem these devices “medically necessary.” This typically applies to a regular CPAP, auto CPAP, or BiPAP machine–depending on your insurance policy and diagnosis.

CPAP Rental

In some cases, you might not be reimbursed for purchasing a machine outright. Instead, your insurance provider may require you to rent a CPAP and use it for a certain number of months.

If your policy follows this kind of rent-to-own structure, your provider will cover a portion of the monthly fees. Once you’ve completed your plan’s rental term, you’ll own the device.

Now, what if you’re planning to rent a CPAP machine temporarily for travel or because your main device broke down? You’ll still have to verify the coverage details with your provider.

Travel CPAP

If you already own a CPAP machine, your insurance might not consider a travel CPAP essential. This can be on a case-by-case basis, though. It all depends on your lifestyle and insurance carrier.

If you travel frequently, talk with your healthcare provider and insurance representative to see whether a travel CPAP is eligible for coverage.

Does Insurance Cover CPAP Supplies?

You can’t use a CPAP machine without the necessary supplies. That’s why your insurance can extend its coverage for various CPAP accessories. When covering the regular replacement of supplies, insurance providers usually follow an industry-standard CPAP resupply schedule.

Below are the CPAP supplies covered by most insurance plans, as well as the frequency of replacing them:

CPAP Supplies Frequency of Replacement
Mask cushion Every 2 weeks or every month
Mask headgear/entire CPAP mask Every 6 months
Filters Every month (disposable) and every 6 months (non-disposable)
Tubing Every 3 months
Water chamber Every 6 months

Not all CPAP supplies are covered by insurance providers. These include optional accessories, such as:

Insurance Requirements for CPAP Coverage

Your doctor will play a key role in preparing the documentation you need for CPAP insurance coverage. For a smooth approval process, you should clarify the specific requirements with your carrier.

In general, these are the insurance requirements for CPAP therapy:

Prior Authorization

Some health plans may require prior authorization or preauthorization before covering (or continuing to cover) your CPAP treatment. This involves a set of criteria, such as the medical necessity, cost-effectiveness, and benefits of the treatment.

Sleep Study and Diagnosis

Simply explaining your sleep apnea symptoms to your doctor isn’t enough to meet CPAP insurance coverage. For an accurate diagnosis, you’ll need to undergo a sleep study. Depending on your insurance provider, you might have to take an in-lab sleep study instead of a more convenient home sleep test.

Prescription

Once you’re officially diagnosed with sleep apnea, your doctor will provide you with a prescription for CPAP therapy, which will serve as official proof that a CPAP machine is medically necessary. Having a prescription is a must whether you’re buying a machine out-of-pocket or through your insurance.

Compliance

One of the most important insurance requirements for CPAP is adherence or compliance. To be considered “compliant,” you’ll have to use the machine at least 4 hours every night for 70% of the first 90 days, among other criteria your insurance provider may set.

CPAP compliance not only serves as a requirement for continuing insurance coverage —it’s also a great way to see whether CPAP therapy is working for you.

Here are a couple of things you’ll need for compliance and therapy reporting:

  • Sleep data: Modern CPAP machines are built to record your nightly therapy data. This includes your apnea-hypopnea index (AHI), hours of use, and leak rate. You and your doctor can download your compliance report using the device’s SD card, app, Bluetooth, or WiFi. Or if you’re often on the go and unable to download your compliance report, RespShop can help you out through ourRemote CPAP Data Downloading Service. Simply send us your machine info so we can remotely access your device. Then, we’ll generate and submit your compliance report to your insurance or healthcare provider.
  • Regular visits: Your insurance company might need you to make follow-up appointments with your physician or sleep doctor. During these visits, your doctor will review your sleep data and check whether you’re benefiting from CPAP therapy.

Questions to Ask Your CPAP Insurance Provider

Before purchasing any CPAP equipment through insurance, be sure to contact your provider and ask these questions:

Purchasing

  • Can insurance pay for a machine that I’ve already purchased?
  • Will I be paying out-of-pocket for equipment purchased from out-of-network DME providers?
  • Will I get a new machine? Not necessarily – again, be sure to ask.

Requirements

  • Is preauthorization required?
  • Do you accept a paper claim or an electronic claim?
  • What documentation will I need to send with my claim?
  • Will I need to add any modifiers to my claim?

Costs

  • What percentage of the cost of the CPAP equipment is reimbursable? / What percentage of the cost will insurance cover?
  • What deductible, coinsurance, or co-pay* amount must be met before I am eligible for any reimbursement?

*We’ve talked about how insurance providers will only provide partial coverage for the purchase of a CPAP machine. This is because, on top of your monthly premiums, you’ll likely need to pay these out-of-pocket costs:

Deductible: The fixed amount you pay yearly before your insurance kicks in. For instance, if you’ve already met your deductible by paying out-of-pocket for previous healthcare expenses, your insurance will start helping you out with the cost of your CPAP therapy.

Co-pays: The fixed amount you pay after meeting the deductible. For example, a CPAP machine costs $2,000 and your co-pay is $400. You still need to pay the $400 even after meeting your annual deductible. The insurance will cover the remaining $1,600.

Coinsurance: Another way you and your insurance can share the bill is coinsurance. The difference between coinsurance and co-pay is that the former refers to the percentage of the total cost rather than a fixed amount. Using the same example above, if your coinsurance is 20%, you’ll have to pay $400 (20% of the $2,000) after meeting the deductible. Your insurance covers the remaining 80% (or $1,600).

Can You Buy CPAP Machine Without Insurance?

In most cases, insurance can significantly alleviate the costs of purchasing equipment. But because of the tedious process of submitting claims, some people prefer buying CPAP without insurance.

If you want to get your equipment directly from sellers like RespShop, all you need is a valid CPAP prescription from a doctor.

So should you buy CPAP without insurance and take charge of your sleep health independently? Let’s look at the factors you need to consider:

Prices of In-Network vs Out-of-Network Suppliers

Third-party CPAP sellers might offer lower prices than in-network suppliers. RespShop, for example, is not a participating provider with any insurance carriers. That’s why we can provide CPAP machines and supplies at the lowest prices possible.

Deductible

Before getting CPAP insurance coverage, you’ll need to meet your deductible, not to mention your co-pay or coinsurance. So if you have a high deductible and haven’t met it yet, it might be more cost-effective to self-fund your CPAP therapy.

Frequency of Replacement

Insurance companies follow a strict CPAP replacement schedule. If you need to replace your machine or supplies more frequently, you’ll still need to pay out-of-pocket for them.

Requirements

With insurance companies, you’ll have to fulfill an extensive list of requirements to get and continue coverage. If you don’t meet your policy’s compliance requirements, your provider might take the machine back.

When you buy a machine from a direct CPAP retailer, there’s no need to go through a trial period or worry about compliance — your device and supplies are yours from day one.

Selection

Your insurance plan’s contracted supplier might not have the CPAP machine you’re eyeing. Some suppliers don’t even let you choose! When you decide to purchase one out-of-pocket, you have the freedom to choose any device you like.

If you’re leaning towards buying a CPAP machine without insurance and on a budget, you can find used or refurbished CPAP equipment from authorized resellers at huge discounts. You might even be qualified to get a free CPAP machine from registered non-profit organizations

Effort

Another reason people prefer to get CPAP without insurance is the stress-free process.

Does submitting a claim with your carrier often involve numerous phone calls? Will you have to wait for months before starting your therapy? Think about how the process usually goes with your provider, calculate the costs, and decide if it’s worth the headache.

RespShop’s Solution for CPAP Users

An authorized seller of CPAP equipment, RespShop does not directly bill insurance companies. But we provide all the information you need for submitting a claim yourself on our website.

Don’t have a CPAP prescription or never done a sleep study? We’re here to help. RespShop is partnered with board certified sleep physicians who offer home sleep testing, interpretation and CPAP prescription services.

All of our Prescription Assistance Services are done online for your convenience. Simply select the service you need and book an appointment time. You’ll receive an email with a link to your online appointment. If you choose to do a home sleep apnea test, you’ll get the testing device in the mail. It’s that easy!

After your appointment, you’ll receive your CPAP prescription by email. Once you have your prescription, you can go ahead and buy a CPAP machine from any supplier. If you’re not sure what machine is right for you, the RespShop team is here to help you decide which CPAP device and supplies you need.

Best of all, with our price protection guarantee, we make sure that you’re getting the best bang for your buck.

Browse our collection of CPAP machines and suppliestoday! If you need help with filing a claim or getting a prescription, contact our team using one of the options below.

Do I need a prescription to buy a CPAP machine?

Yes, you need a prescription in order to buy CPAP from any reputable CPAP vendor, online or offline. This is an FDA requirement.

You can obtain a prescription by talking to your doctor and taking a sleep study. You can take either an In-Lab or an In-Home Sleep Study.

To learn more about Sleep Studies and which type is probably best for you, please refer to this article.

Can I use someone else’s CPAP?

If you obtain a used CPAP device, it is important to replace all the supplies: mask, tubing, and filter. It should also be calibrated to ensure the pressure displayed is what is being put out.

Why do you need a prescription for a CPAP machine?

This is an FDA requirement for the safety of the patient. A device should only be used if prescribed by a physician after sufficient testing.

How can I get a CPAP prescription without insurance?

We have partnered with iSleepMDS to provide a prescription to those who have been previously diagnosed with sleep apnea. There is also an at-home sleep test called the Night Owl that can be booked and scheduled through iSleepMDS. The prescription renewal service is $69 and includes a 15-minute zoom video call and a prescription that will be emailed to you.

The at-home sleep test we provide here at Respshop is $229 and includes a consultation, a sleep test mailed to you (disposable), and an interpretation of the report after it has been completed. If you test positive, a prescription will be provided.

How long does it take to get CPAP after a prescription?

This usually depends on whether you had a Polysomnography or an at-home sleep test. Interpretation of the reporting is usually dependent on the physician. Generally, it could take 1-3 weeks, depending on how busy they are.

Can urgent care prescribe CPAP?

If the patient already had a sleep study report confirming the diagnosis, then yes. Otherwise, if it is suspected that the patient may have sleep apnea, they would be referred for testing before prescribing is possible.

Can nurse practitioners prescribe CPAP?

Yes.

Can a chiropractor write a prescription for a CPAP machine?

Yes, but only if the chiropractor is also an MD or a DO.

Can a dentist write a prescription for a CPAP machine?

Yes.

Can Teladoc prescribe a CPAP machine?

If they have the patient’s sleep study report confirming the diagnosis, then I don’t see why not.

Are CPAP machines being overprescribed?

Sleep apnea has been around since people have been in existence. The knowledge and treatment have been growing rapidly over the last 50 years. The simple answer is that it is not being over-prescribed; there are just more people who are diagnosed because of increased awareness and testing.

How to get CPAP without a prescription?

You are unable to purchase or rent a device without a prescription. This is an FDA requirement. Please check out our easy, at-home sleep test to obtain a prescription.

Do you need a prescription for ResMed?

Yes, to purchase or rent a ResMed device, you must have a prescription.

What does a prescription for a CPAP machine look like?

A CPAP prescription should have your name, birth date, pressure settings, and your physician’s NPI number and signature (also, a diagnosis code, if you are submitting to insurance).

For examples of CPAP prescriptions and to learn how to read one, please refer to this article.

How do I get my CPAP prescription filled?

You can get your prescription filled by a:

  • Physician
  • Specialists, such as a cardiologist, respirologist, or pulmonologist
  • Sleep doctor or specialist.

Where can I fill my CPAP prescription?

You can obtain your prescribed CPAP equipment at a Durable Medical Equipment provider, such as RespShop or CPAPman. You can also go to a local sleep clinic that sells equipment.

How do I get a prescription for my CPAP mask?

A physician will need to prescribe a mask. Mask parts, however, do not require a prescription when you purchase them from Respshop.

How long is a CPAP prescription good for?

CPAP prescriptions don’t generally expire unless a time frame is indicated by the physician or if your insurance requires an updated prescription.

Does CPAP use medication?

Not unless the CPAP is prescribed to be used with your Oxygen concentrator. Otherwise, the only solution you will need for a CPAP machine is distilled water if the device has a humidifier and you intend to use it.

Why Rent a CPAP

Do you need a CPAP machine but are not ready to make a purchase? A rental CPAP machine is a smart alternative to buying.

Maybe you’re going on vacation and want a more compact unit to bring along. Perhaps your CPAP machine is getting repaired, and you need a replacement CPAP on a temporary basis.

Renting a CPAP machine is also a great way to try out the device if you’re not sure what type of equipment will work best for you.

RespShop CPAP Rentals

Our CPAP rental program features brand-new machines, and the rental period is 30 days. You can rent an automatic CPAP machine, a fixed-pressure CPAP, or a bi-level unit.

Every machine includes new tubing and filters, and each device is hygienically sanitized before we ship it to you. The machine will also include a heated humidifier for added comfort.

Benefits of CPAP Rentals

RespShop’s CPAP rental service is a turn-key solution to a handful of situations.

  • Try sleep therapy with no long-term commitment by renting for a month or longer.
  • Have a backup machine to use while yours is being repaired.
  • Check out some of the newest machines available to see if one of them might make a significant improvement in your sleep therapy satisfaction.
  • Seek out a nifty rental option that might make travel simpler.

Our CPAP rentals start from $29/month with no contract required. While we do require a deposit (the exact amount depends on the rental machine), we offer free roundtrip shipping to customers in the contiguous US.

How It Works

We simply charge your credit card each month.

RespShop rents the most popular CPAP machines on the market. All our available rental devices can deliver therapy with AutoPAP if your prescription permits. Our rental CPAP machines all include integrated humidifiers, as well.

The CPAP machine arrives thoroughly sanitized, with new tubing and filters and a brand-new water tub. All rental devices are sanitized with ozone and spend at least seven days on the shelf after disinfection before we ship them to a new customer.

When renting, you also receive full technical support from our customer service team, just as you would if you purchased a machine.

Renting does require a prescription, just as purchasing does. Simply email or fax a copy of your prescription to us. We can contact your physician as well if you prefer.

RespShop also offers a home sleep test. If your home sleep study indicates that you would benefit from CPAP, a licensed provider will provide you with a prescription.

Call us or visit our CPAP rental page to get started with our zero-risk rental program!

Frequently Asked Questions about our CPAP Rentals

Q: Can I rent a CPAP short term?

A: Yes. All of our rentals have a one-month minimum term and are month-to-month after that. You can cancel at any time.

Q: What is the minimum short-term CPAP rental?

A: One month.

Q: Can I rent a CPAP for travel?

A: Yes. Just remember that all of our rentals have a one-month minimum term so even if your trip is only a week, you would still pay one month’s rent.

Q: What is CPAP rental insurance?

A: Some rental monthly costs are covered by your Insurance. Usually, they are rent-to-own devices. We do not offer any other insurance that can be purchased for rentals.

Q: Can I rent to own a CPAP?

A: Yes, after renting the equipment for a period of time, you can contact our customer service to discuss purchasing the equipment. The monthly fees you have paid will be applied towards the purchase price of the equipment, up to a maximum of half of the current retail price of the equipment. Please contact us for further information regarding the buy-out procedure.

Q: How do I return my CPAP rental?

A: Please call or e-mail us when you are ready to return the rental machine and we will e-mail you the return label.

Q: How much does it cost to rent a CPAP?

A: Rental fees vary depending on the machine type, ranging from $29 to $39 per month for home-use auto CPAPs and $69 to $75 per month for auto travel CPAPs. We also offer auto BiPAP machine rentals, subject to availability. Please reach out to us if you would like to rent a BiPAP.

Q: Can I rent a CPAP battery?

A: Unfortunately, we are not able to offer this at this time.

Q: What do I need to rent a CPAP machine?

A: You will need your CPAP prescription and a valid credit card. We accept Visa, Mastercard, American Express, and Discover.

Return Policy

If you change your mind after placing an order with us, you can return your order within 30 days of your order’s shipping date.

Policies and Requirements for Returning a Product to RespShop

Returning Unopened and Unused Products: If the product is unopened, unused, in its original packaging, and in a resalable condition, kindly return it to us along with your invoice. We will issue a refund to your credit card or PayPal account. Please note that a 15% returns processing fee will be deducted from the original purchase price.

Open or Used Products: We do not accept returns of opened or used products. Please note that if you return a used product, it will be sent back to you.

Product Defects: If you encounter any product defects, please contact us for assistance.

Shipping Costs: Shipping costs are non-refundable. Any fees associated with returning items to RespShop.com are the customer’s responsibility.

Returns for CPAP masks are covered under the 30-Day Mask Guarantee Program.

Warranty Policy

How Long Is the Warranty for My CPAP Machine/Mask/Tubing?

CPAP Machine: 2-year manufacturer warranty.

CPAP Humidifier: 2-year manufacturer warranty.

ResMed ClimateLineAir Heated CPAP Tubing: 90-day manufacturer warranty

Other Products: 90-day manufacturer warranty

How Can I Get Help for My Defective Machine?

Should you experience any issues with your CPAP or BiPAP machine, oxygen concentrator, CoughAssist and myAirvo2 while it is under warranty, we kindly ask you to follow the steps below.

  1. Contact RespShop by phone and a member of our medical staff will provide troubleshooting assistance.
  2. Send your machine back to RespShop. Ensure your order number is included in the package so we can assist you promptly. Please be advised that RespShop does not cover return shipping costs.

If the machine was purchased within 90 days, RespShop will send a new replacement machine via standard domestic shipping at no cost to you. We can expedite the replacement machine to you for an additional cost.

If the machine was purchased over 90 days ago, RespShop will arrange for the machine in question to be repaired. As repair times can vary from a few weeks to over 30 days, we recommend renting or purchasing a backup machine while you wait.

Once the repairs are completed, we will ship the machine back to you via standard domestic shipping at no extra charge. You can choose to have the unit expedited for an additional cost.

*All services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by RespShop and independently of product manufacturers. Please contact us directly if you require warranty service for any product purchased from us.

** The manufacturer’s warranty does not cover misuse, physical damage to the unit, or water damage.

Extended Warranty

Protect your investment with our extended warranty options, available both at the time of purchase any time thereafter up to 30 days before the standard 2-year warranty expires. Note that to be eligible, the CPAP must have been originally purchased through RespShop.

We offer 1-year and 2-year extended warranties, which supplement the standard 2-year manufacturer warranty, giving you up to 3 or 4 years of total coverage.

Extended warranty is available on CPAP, APAP, BiPAP/VPAP machines from ResMed, Philips Respironics, Fisher & Paykel and Breas.

The extended warranty doesn’t cover accidental or physical damage, such as drops or spills, or incidents outside of normal CPAP therapy use. Additionally, the warranty cannot be transferred to another party

The extended warranty covers domestic shipping costs for the return of your machine. It does not cover international shipping. Customers are responsible for shipping costs when sending a machine to us for diagnostics.

If you have any questions about our extended warranties, please contact us.

International Warranty Policy

None of the machines and masks sold by RespShop have an international warranty. We ask international customers or US customers who are traveling/residing outside of the US to contact us directly for warranty services. Please do not contact the manufacturer or local dealers.

Please send the defective product(s) to RespShop and we will arrange for repairs or replace the product(s) in question. Please see here for details. To save on postage, we suggest customers refrain from sending accessories.

*We recommend using the postal service when shipping defective products to us from overseas. Courier services such as FedEx, UPS, DHL are generally more expensive and may charge a customs brokerage fee on top of taxes/duty.

**Customers are responsible for round-trip shipping costs and customs duty.

RespShop Price Protection

If we lower the price of a product, we are happy to honor the new price within 60 days of the order’s shipping date.* Please contact us with any price matching requests.

*The value of any free or discounted goods or services provided by RespShop will be subtracted from the price match difference. Examples include, but are not limited to, free or discounted products or services, use of reward points, cash-back discounts, and free or discounted shipping costs.

CPAP Mask 30-Day Guarantee Program

Purchasing a mask can be one of the most difficult parts of the CPAP buying process, which is why RespShop offers 30-day worry-free returns on all CPAP masks. With our 30-day return policy, you can buy any CPAP mask, and if the style, size, or overall comfort just doesn’t work for you, you can return the mask for a refund or store credit.

How Does the RespShop 30-Day Mask Guarantee Work?

Unopened CPAP masks can be returned for a full refund within 30 days of purchase. The refund will be processed to the original payment method, whether it’s a credit card or PayPal account.

Opened CPAP masks can be returned for 100% store credit within 30 days of purchase. The store credit is valid for 12 months.

Refunds and store credit under the 30-day mask guarantee program can be applied once every 6 months. RespShop reserves the right to refuse returns from customers at our discretion.

If you are a first-time CPAP user trying to find the best CPAP mask, ourMask Sizing Guide can help you figure out what size CPAP mask you need. If you’re unsure whether you should choose a nasal pillow, nasal or full face mask, our Ultimate Guide to CPAP Masks breaks down the key features of each type of CPAP mask and provides recommendations.

How Do I Return a CPAP Mask?

  • Please call RespShop at 866-936-3754 and have your invoice/order number ready. Our customer service agents will help process the refund or issue store credit, depending on your return situation.
  • Please ship your mask back to RespShop. Customers are responsible for return shipping costs.
  • Before your return your mask, please make sure to insert all cushions, headgear, and accessories that came with mask back into the original packaging.

30-Day Mask Guarantee FAQ

When will I receive my refund?

Refunds will be processed after RespShop receives the returned mask. We do our best to issue refunds the same day we receive the return but it may take longer to show up on your credit card or bank statement due to bank processing times.

Do I get a refund on the shipping fee I paid for the order?

No, shipping charges on the original order are not refundable.

What am I supposed to use the store credit for? I can’t find a mask I like.

RespShop has a team of registered respiratory therapists and sleep technologists who are happy to help you find a mask that works. Simply give us a call to speak with them.

Can I use the 30-Day Mask Guarantee again on my replacement mask?

Our 30-Day Mask Guarantee can be used once every 6 months so it cannot be used again on a replacement mask.

RespShop Online Rx and Home Sleep Studies FAQ

You need a prescription in order to purchase CPAP. Here is where our Online Rx Service comes in. You can get diagnosed using the NightOwl Disposable Home Sleep Apnea Test Kit. Read the NightOwl brochure here.

Here are some of the most commonly asked questions about our service and in-home sleep studies.

Q: Will the at-home sleep study get me a CPAP prescription?

A: An at-home sleep apnea test will provide a prescription if the diagnosis is confirmed. If no diagnosis, no prescription.

Q: Is an at-home sleep study covered by insurance?

A: We do not deal with insurance directly. In order to find this information, please reach out to your insurance provider to see if they would cover this charge for you.

Q: What is the best at-home sleep study?

A: The Night Owl is great because you get a free consultation included, and the test gets mailed out directly to you so the sleep test can be completed in the comfort of your own home. A physician will then interpret the results, and a prescription will be supplied if a diagnosis is confirmed. The great thing about this test is that you can use it multiple times if there are any issues with the initial night’s sleep, etc.

Q: How much does an at home sleep study cost?

A: The Night Owl, which is the at-home sleep study kit we offer through our partners at iSleep Physicians Group, costs $229.00

Q: Are home sleep tests accurate?

A: The Night Owl is FDA-cleared and validated against PSG (polysomnography) for accuracy.

Q: How long does it take to get at-home sleep study results?

A: Typically, the results will be ready within a week.

Q: How many hours of sleep do you need for a home sleep study?

A: A minimum of 4 hours. The more the better.

Q: What is a CPAP sleep study?

A: A CPAP sleep study is a sleep study performed while the patient is using CPAP therapy.

Q: Is it the same as a CPAP titration study?

A: No. A titration study is when the patient is using therapy.

Q: What is the difference between a sleep study and a CPAP titration?

A: A sleep study is a test used to help a physician determine a sleep apnea diagnosis. A CPAP titration (which we do not provide), is usually a CPAP therapy trial where a physician will help determine which pressures the patient should be on.

Q: Do you wear a CPAP during a sleep study?

A: You do not use a CPAP during a sleep study as its goal is to diagnose whether or not you have sleep apnea and how severe it is.

Q: Do I have to shave my beard for a sleep study?

A: No, it is not required to remove facial hair for a sleep study.

Q: How long does a CPAP titration study take?

A: A titration study will take place at a sleep lab along with your choice of a CPAP mask. It is the same length as a sleep study (a whole night).

Q: Do you have to sleep on your back during a sleep study?

A: No, sleeping on your back may cause more events, so it is ideal to sleep in the positions that you normally sleep in to get the most accurate results.

Q: How much does a CPAP titration study cost?

A: We do not provide CPAP titration studies, but the cost can generally go up to $3,000

Q: What if I didn’t sleep well during the sleep study?

A: The Night Owl has multi-night evaluation. It captures the inter-night variability of sleep apnea and avoids a misdiagnosis.

Q: How long is a sleep study valid for?

A: A sleep study does not expire here in the US. However, if no treatment is considered within a year after the diagnosis, you may be asked to repeat the sleep study to make sure nothing has changed.

Q: Do they wake you up during a sleep study?

A: When you are doing a sleep study at a sleep lab, the technologist will wake you up if there are technical issues (eg. a sensor falls off) and adjustments are needed.

RespShop Clinical Consultation with a Sleep Professional FAQ

RespShop is no longer offering our CPAP Compliance and Therapy Reporting service as of the late updated date of this article.

When you purchase RespShop’s CPAP Compliance and Therapy Reporting service, you can also book a clinical consultation with our Respiratory Therapists and Polysomnographic technicians.

Q: Should I get a Sleep Consultation?

A: Yes, when using CPAP therapy, you should have a professional analyze your data to be sure you are optimally treated.

Q: What are the benefits of a sleep consultation?

A: Sleep consultations improve compliance via education, direction, and feedback.

Q: What can I expect at a sleep consultation?

A: A sleep consultation will include a data review, any needed direction, and answers to any questions you may have about your therapy.

Q: How can I get a prescription for CPAP?

A: If you have been diagnosed with OSA, your doctor will have your prescription. Alternatively, you can use our RESP rx service.

Q: Why do I need a CPAP prescription if I’m not going through insurance?

A: A prescription is necessary due to our FDA licensing. Also, then we can be sure you are purchasing a machine compatible with your prescription and set it up for you.

Q: Can you help me fill out this insurance form?

A: No, but you can find the insurance forms on the main page of our website.

Q: Do I need another prescription to buy a second CPAP machine?

A: Only if your prescription has changed the type of therapy you require.