Warranty Coverage
All CPAP masks are covered by our 60-Day Mask Assurance Policy: if your mask doesn't work for you, return it within 60 days for a refund or store credit. See details below. Coverage for other products is as follows:
- CPAP Machines:2-year manufacturer warranty
- CPAP Humidifiers:2-year manufacturer warranty
- ResMed ClimateLineAir Heated Tubing:90-day manufacturer warranty
- Other Products:90-day manufacturer warranty
Warranty Service Process
If there is an issue with your machine, please give us a call so we can provide troubleshooting support by phone.
If the issue can’t be resolved by phone, please send the machine to RespShop*. We will work with the manufacturer on your behalf to have the machine repaired/replaced.
*RespShop does not cover shipping for warranty work.
RespShop will ship your machine to the manufacturer, who will run diagnostic tests to determine the issue. The manufacturer will decide whether to repair or replace the machine. RespShop is not involved in the manufacturer’s decision.
Once the manufacturer ships the repaired/replacement machine to RespShop, we will ship it back to you free of charge*.
*Free shipping is limited to US domestic shipping. International shipping is not covered.
If your machine was purchased within 90 days, RespShop will send you a replacement machine at no cost to you (limited to one replacement only).
Return Policy – All Products Except Masks*
*Masks have a more generous return policy. Keep scrolling to see our 60-Day Mask Assurance Policy.
You may return eligible products within 30 days of the date your order was shipped by RespShop.
Returning Unopened and Unused Products: If the product is unopened, unused, in its original packaging and in resalable condition, return it to us with your invoice. You can choose a refund to your original payment method or store credit.
Opened or Used Products: Opened products cannot be returned, except CPAP/BiPAP machines and oxygen concentrators, which can be returned within 30 days of the shipping date for a refund or store credit. Open box and refurbished items are final sale. They are still covered by warranty.
Product Defects: If you receive a defective product, please contact us for assistance.
Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility.
RespShop reserves the right to refuse any return abuses.
60-Day Mask Assurance Policy
Finding a good-fitting mask can take some trial and error. That's why every CPAP mask comes with 60 days to try it at home. If it doesn't work for you, return it within 60 days of the shipping date for a refund or store credit (minus shipping costs and discounts).
The program can be used once every 6 months. Return shipping costs are the customer's responsibility. Learn more about our 60-Day Mask Assurance Policy.
