Philips ComfortGel Blue Nasal CPAP Mask

Subject: Cpap mask
The mask I ordered was and is exactly what I wanted and needed. Now, at least I know that while my dreamstation is killing me, I can sleep in comfort.

Subject: Hard to put on and take off
Does a good job of sealing. Side plastic hooks are difficult to use.

As always, Respshop ordering and delivery was spot on.
The mask however, leaves something to be desired.

The black straps fit well around my head. They were easy to adjust and find a comfort spot with.
The forehead rest was also well designed.

Beyond these, my experience has with the mask has been poor.

The gel is not very deep or wide. This means there is little space to adapt to the shape of my face. Despite many nights of fiddling about, I am unable to get an even seal around my upper lip, cheek and nose bridge at the same time.

The plastic connector just above the bridge of my nose is very flimsy in design. Crucial pieces can take no lateral pressure before breaking. Whats even worse is the lack of range of the nose adjustment this piece gives. The bridge part of the blue gel is always much further from my face than the lip portion. The bridge adjuster will not move to a comfortable position.

Lastly the outer face seal is too thin. Slight movements during the night would cause high frequency vibrations leave red welts on my cheek and making high pitched noise that work my darling and me.

previous masks from this vendor have been wonderful I do not know what the engineers were thinking here.

Subject: Not a good mask
This is a review of the ComfortGel Blue Nasal CPAP Mask. I have consistently worn a medium size mask. The medium in this mask is way too big. The layout of the seals and straps are such that it must be pulled too tight to my face so it will not leak. I tried it on, adjusted it, readjusted and readjusted it again. 20 minutes is all I could tolerate. I took it off and threw it away.
This is the problem with mail-order masks. You never know if they will fit and work until you get them. Once you find one that fits it is then either discontinued or "improved" to the point it no longer fits.
Very frustrating.

Hi there, I'm very sorry that you were unhappy with this mask. Please note that we have a 30 day mask assurance program that allows us to provide you with store credit towards a replacement mask, or we can send one of equal value to you. This is applicable once every 6 months. Please contact us for more details. Thank you. 866-936-3754.

Subject: Uncomfortable for me
I switched to the ComfortGel blue mask after my wife kept complaining about the air that blew in her face from my old mask. I don't have that problem anymore but instead, another problem has arisen. The mask is a little tight for me and some of the pressure points ache. I tried to adjust this mask as well as I can but it's still too small for me.
I know a lot of reviews on here talk about how comfortable the mask is but it personally doesn't work for me. Needless to say I am a little disappointed that I'll still have to look for a better mask that suits my needs. I'm not sure if I keep wearing this mask, it will get more comfortable over time or not. But for now, I'll try to look for better alternative masks.
If ComfortGel blue becomes more comfortable it will be an instant 5/5 stars. Until then I think I'll look for a better mask.

Since you don't like this mask feel free to call our customer service line (1-866-936-3754) or chat with one of our agents on our live chat and we can use our mask assurance policy to exchange this mask for another one. We can make recommendations as well! Hope you find one that works for you!

In the past I have had a positive experience using a Respironics ComfortGel Nasal Mask. I was happy to order a new one from the Respshop at a special sale price but unfortunately I had a bad reaction to the new one.

The instructions indicate that the mask should be washed before use and I did give it a light washing with dish soap and water. After the first night's use I woke up with a sore throat and swollen neck glands. This soreness went away after about 16 hours. I discontinued the use of the mask and exposed the plastic to good air circulation for a couple of weeks. I also gave the mask several more washings with soap and water. I am now happily using the new mask on a nightly basis.

I feel a stronger cautionary note should have been included in the mask packaging. The mask should be thoroughly cured and washed both before and after sale..

Subject: Wanted to try a different mask
I have been using full face masks (that cover mouth and nose) for a few years now. Wanted to try a nose only mask. I do have facial hair and have found this nose only mask became painful under my nose where my mustache is. I have fairly sensitive skin and there seems be a lot of pressure under the nose no matter how I adjust it. The first couple of nights was ok, and I had no issues with keeping my mouth closed while sleeping. It is quite strange to try and talk with this style of mask. I did think it was easier to sleep with the smaller mask, until it started hurting too much, then I had to go back to the full mask. Dealing with respshop was fine, good price, and the order came quickly was accurate. Will certainly do more business in the future. Had to give 3 stars due to comfort factor. Maybe if you are clean shaven this will be better for you.

Been using this mask for almost 9 years now. This is probably the best mask you can find on the market for this price. It might be difficult at first to put on the headgear for a good seal correctly, but when you can adjust it right, it provides a very nice seal. The gel and silicone work well together. Best part about this mask is the nasal piece and the head strap. You won't find anything close on the market to the comfort they bring for this price. It's also a very quiet mask and I've never felt bothered by the sounds even though I'm sensitive to sound.
As a word of advice for newer users of this mask out there, I recommend reinforcing the bar the headgear straps thread through. They use flimsy plastic there so it's easy for it to break without strengthening them. Otherwise, very good mask. I highly recommend it.

Subject: your face needs to be shaped right for this to fit
I had high hopes. Except around the bridge of the nose (the side plastic digs in - I have a wider nose - and there isn't enough gel there) this has the best gel I have tried. I get a deep dent in the nose area. This can not be adjusted enough to fit my face. The profile view of my face is that my chin and forehead are in a straight line. This appears to presume that the lower part of your face is offset. You can't adjust it to fit if your face isn't like this.

I gave it one star since it doesn't work for my face shape. I'd give it more stars if it fit my face.

We are sorry to hear that. Please contact our Respiratory Therapists at 1-866-936-3754 for some suggestions on a mask that will work for you. We have a mask Assurance policy if you give us a call within 30 days.

So far this has been the best mask I have used, the gel cushion gives me good seal and super comfortable. And the silicone forehead padding is also soft and never gives me discomfort, it provides comfort and reduce any pressure points and never leave red marks. The headgear is super soft and mask is easy to put on and easy to care for.So far this has been the best mask I have used, the gel cushion gives me good seal and super comfortable. And the silicone forehead padding is also soft and never gives me discomfort, it provides comfort and reduce any pressure points and never leave red marks. The headgear is super soft and mask is easy to put on and easy to care for.