Respshop Warranty, Return, Cancellation & Refund Policy
Note: all services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by respshop.com and independently of the manufacturers. In case you need warranty service, please contact Respshop.com instead of the manufacturers or your local dealers.
How long is my machine/mask/tubing covered?
Flow Generators (CPAP machines)
2 year manufacturer warranty.
2 year manufacturer warranty.
ResMed masks: 90 days manufacturer warranty
All other masks: 30 days manufacturer warranty
Resmed ClimateLine Tubing
90 days manufacturer warranty.
AirSep Oxygen Concentrators
3 years on the unit, 1 year on the internal battery, and 1 year on any of the standard accessories that come with the unit. Optional accessories that can be used with the unit have a 90 day warranty
30 days manufacturer warranty
I have a defective CPAP machine/mask. What should I do?
Please contact us for a RMA number before you ship the defective item to us. We will either repair it or have a replacement for you. All freight charges in a warranty situation are the responsibility of the Respshop.com. The manufacturer warranty does not cover misuse, physical damage to the unit or water damage.
What's not covered?
All manufacturer warranty only covers defects during normal use. Any defects or damages caused by patients, such as water damange, are not covered by the manufacturers or Respshop.com. However, customers can contact Respshop.com for paid repair service which is conducted by the manufacturers. It is usually more cost effecient than replacing the whole unit.
Extended Warranty options are available at the time of purchase and can be added up 30 days after the date of purchase.
1-year and 2-year extended warranty options will add to the standard 2-year manufacturer warranty period, giving you peace of mind for up to 3 or 4 years of coverage.
Extended Warranty does not cover Accidental or Physical Damage caused from drops, spills or events that are not typical of CPAP therapy.
Extended Warranty covers Domestic Shipping back to you. Shipping the machine to us for an Extended Warranty diagnostic is the customer’s responsibility. Please contact us for all Extended Warranty claims or questions. 1-866-936-3754.
Extended Warranty is available on ResMed, Respironics, Fisher & Paykel, RESmart & Breas - CPAP, APAP, BiPAP and VPAP Machines. Extended Warranty not available on DeVilbiss IntelliPAP Machines.
International Warranty Policy
All devices or masks sold by
Respshop.com do not have international warranty. If you are an international customer, or a US customer travelling outside of US, you will
have to contact Respshop.com for warranty services. Please do not contact the manufacturers or your local dealers. You will need to send the defective machines/masks (you do not need to send us the accessories, so you will pay less postage) to Respshop.com, and we will send the replaced or repaired machines/masks to you.
Very important: if you ship defective products from overseas, be sure to use postal service. Do NOT use Fedex/UPS/TNT/DHL otherwise you will be responsible for import duty/tax/broker fee or any other customs related charges.
Please contact us for a Return Material Authorization (RMA) before returning the un-opened products.
Respshop.com will accept returns on any unopened product within 30 days of the original ship date. A 15% processing fee will be subtracted from the original cost and a credit for the difference will be issued within 2 business days of recipient of the returned package. If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customers. Please note that any product that has been opened or used cannot be returned. If you are returning a mask that falls within the return guidelines of the 30 day mask assurance. Please be aware that there are no cash refunds for all masks returned opened under the 30 day mask assurance policy.
If an order is cancelled before the order is shipped, Respshop will refund full payment within 1 business day.
For order cancellation or returns, if there is a refund, it will go back in the form of points (also referred to as Store Credit) registered to your Respshop online account which represent monetary value online. The store credit has no expiration date.