Warranty Coverage
Return your mask in 30 days if you don't like it. Rest peacefully with our 30-Day worry free return for all CPAP masks! CPAP Masks are covered by RespShop's 30-Day Mask Assurance Program. The coverage for different products is as follows
- CPAP machines and humidifiers:2 years
- CPAP masks:30 days
- ResMed ClimateLine Tubing:90 days
- Battery: 30 days
Warranty Service Process
If there is an issue with your machine, please give us a call so we can provide troubleshooting support by phone.
If the issue can’t be resolved by phone, please send the machine to RespShop*. We will work with the manufacturer on your behalf to have the machine repaired/replaced.
*RespShop does not cover shipping for warranty work.
RespShop will ship your machine to the manufacturer, who will run diagnostic tests to determine the issue. The manufacturer will decide whether to repair or replace the machine. RespShop is not involved in the manufacturer’s decision.
Once the manufacturer ships the repaired/replacement machine to RespShop, we will ship it back to you free of charge*.
*Free shipping is limited to US domestic shipping. International shipping is not covered.
If your machine was purchased within 90 days, RespShop will send you a replacement machine at no cost to you (limited to one replacement only).
Regular Product Return Policy
You may return your unopened order within 30 days of the day the order was shipped by RespShop.
Returning Unopened and Unused Products: If the product is unopened, unused, in its original packaging, and in a resalable condition, kindly return it to us along with your invoice. We will issue a refund to your credit card or PayPal account. A 15% returns processing fee will be deducted from the initial purchase price.
Opened or Used Products: We do not accept returns of opened or used products. Please note that if you return a used product, it will be sent back to you.
Product Defects: Please get in touch with us for assistance.
Shipping Costs: Shipping costs are non-refundable. Any fees associated with returning items to RespShop.com are the customer's responsibility.
Returns for CPAP masks are covered under the 30-Day CPAP Mask Assurance Program.
CPAP/BiPAP machines and oxygen concentrators can be returned for store credit within 30 days from the order shipping date.
RespShop reserves the right to refuse any return abuses.
30-Day Mask Assurance Program
At RespShop, we recognize that finding a good-fitting mask can be a process of trial and error. To support our customers, we provide a 30-day return policy for all our masks. Learn more about the specifics of our CPAP Mask 30-Day Assurance Program.
Note: Many of our CPAP masks come with multiple cushion sizes, a packaging style referred to as a "fit pack". Choosing a fit pack affords you multiple sizing options, ensuring an optimal fit and preventing any sizing concerns.
