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Warranty, Return, and Refund

Respshop Warranty Policy


30 Day Mask Return Program

Not sure the mask you buy will have a good fit? We have a 30 day mask return program.
Tip: buy a mask with multiple size cushions (sometimes called fitpack) may assure you always find the right size mask.


How long is my machine/mask/tubing covered?

Flow Generators (CPAP machines)

2 year manufacturer warranty, except Devilbiss CPAPs, which have 3 years warranty.

Humidifiers

2 year manufacturer warranty.

Resmed ClimateLine Tubing

90 days manufacturer warranty.

Other Products

30 days manufacturer warranty

I have a defective CPAP machine/mask. What should I do?

Send the defective product to us, also inlcude a note listing your contact information, and order number (if you have it). We will either repair it or have a replacement for you. All freight charges within the United States in a warranty situation are the responsibility of the Respshop.com. The manufacturer warranty does not cover misuse, physical damage to the unit or water damage.

Note: all services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by respshop.com and independently of the manufacturers. In case you need warranty service, please contact Respshop.com instead of the manufacturers or your local dealers.


Extended Warranty

Extended Warranty options are available at the time of purchase and can be added up 30 days after the date of purchase.

1-year and 2-year extended warranty options will add to the standard 2-year manufacturer warranty period, giving you peace of mind for up to 3 or 4 years of coverage.

Extended Warranty does not cover Accidental or Physical Damage caused from drops, spills or events that are not typical of CPAP therapy.

Extended Warranty covers Domestic Shipping back to you. Shipping the machine to us for an Extended Warranty diagnostic is the customer’s responsibility. Please contact us for all Extended Warranty claims or questions. 1-866-936-3754.

Extended Warranty is available on ResMed, Respironics, Fisher & Paykel, RESmart & Breas - CPAP, APAP, BiPAP and VPAP Machines. Extended Warranty not available on DeVilbiss IntelliPAP Machines.


International Warranty Policy

All devices or masks sold by Respshop.com do not have international warranty. If you are an international customer, or a US customer travelling outside of US, you will have to contact Respshop.com for warranty services. Please do not contact the manufacturers or your local dealers. You will need to send the defective machines/masks (you do not need to send us the accessories, so you will pay less postage) to Respshop.com, and we will send the replaced or repaired machines/masks to you.

Very important: if you ship defective products from overseas, be sure to use postal service. Do NOT use Fedex/UPS/TNT/DHL or any other shipping company otherwise you will be responsible for import duty/tax/broke fee or any other customs related charges.

Customers are responsible for round trip shipping costs, and/or duty charges.


Return policy

If you change mind after you received the order, you may return your order within 30 days of your order shipping date.

  • If the product is unopened and unused, ship back the item to us, with your invoice. We will refund 100% to your credit card or PayPal account
  • If the product is opened or used please call us before you ship it back to us
  • A 15% restocking fee will be subtracted from the original cost and a store credit for the difference will be issued within 2 business days of recipient of the returned package
    • Note: CPAP machines, humidifiers, oxygen concentrators, cough assists, and batteries cannot be returned or exchanged

Shipping costs are not refundable. If the order had free shipping when placed, customers are responsible to cover shipping cost incurred when Respshop.com ships the order to the customers.

Respshop.com reserves the rights to refuse any return abuses.


Order Cancellation

If an order is cancelled before the order is shipped, Respshop will refund full payment within 1 business day.


Refund

For order cancellation or returns (if product is unopened and unused), if there is a refund, it will go back to be the credit card/PayPal used for original purchase. Or, if the credit card/PayPal is not available, the refund will be store credit saved in customer's Respshop account. The store credit expires in 12 months but we can extend it upon your requests.

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