In the event, you have changed your mind or had a change of heart, after making an order with us, you may return your order within 30 days of your order's shipping date.
Below are the policies and requirements for returning a product to Respshop:
- If the product is unopened, unused and in the original package, ship back the item to us with your invoice. We will refund 100% to your credit card or PayPal account as long as the item is in resaleable condition.
- If the product is opened, please call us before you ship it back to us. We need to determine if the product is used or damaged in any way first.
Please note: If you send an open product back, without calling us first, we will return to sender.
- If the item is open but unused, it must be returned in the original packaging. A 15% restocking fee will be subtracted from the original cost and a store credit for the difference will be issued. This will be applied within 2 days of receipt of the returned package.
- If a product is used in any way, it is non returnable and non refundable.
Please note: If you send a used product back, it will be returned to sender. For all product defects please contact us.
- Shipping costs are non refundable. Any shipping fees to return the items to Respshop.com will be the customer’s responsibility.
Please Note: CPAP machines, Humidifiers, Oxygen Concentrators, Cough Assists, Nebulizers and Batteries cannot be returned or exchanged. These items are final sale.
Respshop.com reserves the rights to refuse any return abuses.
Thank you for choosing Respshop!
30 Day Mask Return Program
Not sure the mask you buy will have a good fit? We have a 30 day mask return program.
Tip: buy a mask with multiple size cushions (sometimes called fitpack) may assure you always find the right size mask.
How long is my machine/mask/tubing covered?
Flow Generators (CPAP machines)
2 year manufacturer warranty, except Devilbiss CPAPs, which have 3 years warranty.
2 year manufacturer warranty.
Resmed ClimateLine Tubing
90 days manufacturer warranty.
30 days manufacturer warranty
I have a defective CPAP machine/mask. What should I do?
Send the defective product to us, also include a note listing your contact information, and order number (if you have it). We will either repair it or have a replacement for you. The manufacturer warranty does not cover misuse, physical damage to the unit or water damage.
Note: all services, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by respshop.com and independently of the manufacturers. In case you need warranty service, please contact Respshop.com instead of the manufacturers or your local dealers.
Extended Warranty options are available at the time of purchase and can be added up 30 days after the date of purchase.
1-year and 2-year extended warranty options will add to the standard 2-year manufacturer warranty period, giving you peace of mind for up to 3 or 4 years of coverage.
Extended Warranty does not cover Accidental or Physical Damage caused from drops, spills or events that are not typical of CPAP therapy.
Extended Warranty covers Domestic Shipping back to you. Shipping the machine to us for an Extended Warranty diagnostic is the customer’s responsibility. Please contact us for all Extended Warranty claims or questions. 1-866-936-3754.
Extended Warranty is available on ResMed, Respironics, Fisher & Paykel, RESmart & Breas - CPAP, APAP, BiPAP and VPAP Machines. Extended Warranty not available on DeVilbiss IntelliPAP Machines.
International Warranty Policy
All devices or masks sold by
Respshop.com do not have international warranty. If you are an international customer, or a US customer travelling outside of US, you will
have to contact Respshop.com for warranty services. Please do not contact the manufacturers or your local dealers. You will need to send the defective machines/masks (you do not need to send us the accessories, so you will pay less postage) to Respshop.com, and we will send the replaced or repaired machines/masks to you.
Very important: if you ship defective products from overseas, be sure to use postal service. Do NOT use Fedex/UPS/TNT/DHL or any other shipping company otherwise you will be responsible for import duty/tax/broke fee or any other customs related charges.
Customers are responsible for round trip shipping costs, and/or duty charges.
If an order is cancelled before the order is shipped, Respshop will refund full payment within 1 business day.
For order cancellation or returns (if product is unopened and unused), if there is a refund, it will go back to be the credit card/PayPal used for original purchase. Or, if the credit card/PayPal is not available, the refund will be store credit saved in customer's Respshop account. The store credit expires in 12 months but we can extend it upon your requests.