CPAP Warranty Expired? CPAP Accidental Damage?
Respshop.com offers CPAP machine repair service on select models of ResMed, Philips Respironics, DeVilbiss, HDM Z1/Z2, Somnetics Transcend CPAP & APEX CPAP Machines.
PLEASE NOTE: We do NOT take insurance as a form of payment.
Because many non-US sold CPAPs use different machine parts which can only be accessed in other countries, we only repair the machines originally sold in USA. Some Canadian sold machines are still repairable but please contact us first before you ship it to us.
When Should I Consider To Have My CPAP Repaired?
Sometime times obvious: no power, dark screen, loud noise, or auto stop during your sleep. Some are not that obvious: pressure not accurate, noisy (depends on how noisy it is). Usually these defects are caused by worn motors, defective sensors, water leaks, or dropped to ground. Having your CPAP repaired on time will help improve your sleep quality.
CPAP Machine Repair Cost
The initial $99 processing fee provides a full machine diagnostic and repair quote as well as shipping. If the machine diagnosis shows it is repairable, there will be labor and parts charge for the repair. Before we start to fix the machine, we will send you a quote. We will need your consent before we fix the machine.
A typical CPAP repair (labor and parts) costs $200-500, not including our processing fee.
Who Pays The Shipping?
We cover round trip shipping cost for DOMESTIC US ONLY. After you place order online, we will send you a prepaid FedEx shipping label.
*We do not cover international shipping
What If The Machine Is Not Repairable?
The $99 can then be used towards the purchase of a new CPAP machine if the CPAP machine repair can not be processed or the cost is not effective for the owner. The defective machine will be shipped back to the customer.
How Long Does The Repair Take?
Usually 3-6 weeks after we received the defective machine. (This is an estimate only).
Can I Have A Temporary-Use CPAP When My Machine Is Being Repaired?
We do have a CPAP rental service which you can consider. The rental service has 35 days. We suggest you order the rental machine first to avoid the gap.
Does The Repaired Machine Have Warranty?
1 year - only for newly replaced parts.
Do You Fix CPAPs If My Machine Purchased Elsewhere?
Yes (as long as it is in the US).
Is There A Cost If My CPAP Is Under Manufacturer Warranty And Purchased Elsewhere?
If the machine was purchased from another US dealer, we charge $99 for processing fee. Manufacturers replace or repair warranty machines for free (if under warranty and confirmed manufacturer defects).
Do You Fix CPAP Humidifier?
We usually don't recommend humidifier repair because it is not cost-effective.
Repair Service - Machine Coverage
- ResMed S9 Series CPAP Machine
- ResMed AirSense/AirCurve 10 Series CPAP/VPAP
- Respironics PR System One 60 Series CPAP Machine
- Respironics DreamStation
- Respironics DreamStation Go
- DeVilbiss IntelliPAP CPAP Machine
- Somnetics Transcend CPAPs
- HDM Z1/Z2 Machines
- APEX CPAPs
1) Type of machine: CPAP/APAP, Bi-Level
Please provide the following information prior to shipping your machine in for evaluation:
2) Machine model name or number if known
3) Reason for machine repair
Note: Please ship power supply and tubing adapter with the Transcend machine.
Call or Email us a Description of your CPAP Machine Issues for Repair
To expedite your CPAP machine repair service please call @ 1-866-936-3754 or email: [email protected] Include information regarding your CPAP device name/model and a description of the issues the machine is experiencing. If you are not sure the device name/model, send us a picture and we can quickly identify it!