CPAP Repair

CPAP Warranty Expired? Accidental CPAP Damage?

Respshop.com offers CPAP machine repair services on select models of ResMed, Philips Respironics, HDM Z1/Z2, and Somnetics Transcend CPAP Machines.

PLEASE NOTE: We do NOT take insurance as a form of payment.

Because many international CPAPs use different machine parts that are not available in the US, we only repair machines originally sold in the US. Some machines sold in Canada are repairable, but please contact us first before you ship them to us. 

FAQ

When Should I Consider Getting My CPAP Repaired?
Sometimes, it's obvious: it doesn't turn on, its screen is dark, it makes loud noises, or it stops unexpectedly. Sometimes, it's not obvious: its pressure is inaccurate or it's slightly noisier than usual. Usually, these defects are caused by worn motors, defective sensors, water leaks, or accidental drops. Having your CPAP repaired on time will help improve your sleep quality.

Who Pays For Shipping?
You will need to ship the defective machine to us. Respshop will cover the shipping from our office to you. 
*We do not cover international shipping

What If The Machine Is Not Repairable?
The $99 can be used towards the purchase of a new CPAP machine if the CPAP machine repair cannot be processed or the cost is not effective for the owner. The defective machine will then be shipped back to the customer. 

Can I Have A Temporary-Use CPAP While My Machine Is Being Repaired?
We have the CPAP Rental Service that you can consider.

Do You Fix CPAPs If My Machine is Purchased Elsewhere?
Yes, as long as it is purchased in the US.

Is There A Cost If My CPAP Is Under Manufacturer Warranty And Purchased Elsewhere?
If the machine was purchased from another US dealer, we charge $99 for the processing fee. Manufacturers replace or repair warranty machines for free (if under warranty and confirmed manufacturer defects).

Do You Fix CPAP Humidifiers?
We usually don't recommend humidifier repairs because it is not cost-effective. You can purchase from here.

Does The Repaired Machine Have Warranty?
1 year - only for newly replaced parts.

CPAP Machine Repair Costs

The initial $99 processing fee provides a full machine diagnostic, the repair quote, and covers the shipping cost of sending the machine back to you. If the machine diagnosis shows your machine is repairable, there will be a labor and parts charge for the repair. Before we start to fix the machine, we will send you a quote. We will need your consent before we fix the machine.
A typical CPAP repair (labor and parts) costs between $200-500, not including the processing fee.

Repair Service - Machine Coverage

• ResMed AirMini Travel, AirSense/AirCurve 10 Series CPAP/VPAP
• ResMed AirSense 11 Auto CPAP
• Somnetics Transcend CPAPs
• HDM Z1/Z2 Machines
• Philips is currently Not being repaired due to a recall

How Does It Work

1. Place your order for CPAP repair here
2. Email us at sales@respshop.com with the following information, make sure to put the Order Number in the subject line. You may also call us at 1-886-936-3754 to give us the information.

• Device model
• Machine serial number
• Date of purchase (if known)
• Details of issue

    3. Prepare your machine to send to us, put the Order number on the box
IMPORTANT: Please only send the machine itself, DO NOT send any electrical cords, tubing, masks, SD cards, or humidifiers for the safety of our Shipping team.
    4. SHIP TO:
        Respshop
        ATTN: Repairs
        9215 151st Ave NE Redmond, WA, 98052

Machines Accepted For Repair

• ResMed AirMini Travel Auto CPAP
• ResMed AirSense 10 Series
• ResMed AirSense 11 Auto CPAP
• Devillbiss IntelliPAP
• Somnetic Transcend CPAPs
• HDM Z1 and Z2 Machines