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Return Authorization Form

Return policy

Please contact us for a Return Material Authorization (RMA) before returning the un-opened products.

Respshop will gladly accept returns on any unopened product within 30 days of the original delivery date. As these items are deemed as medical equipment regulated by the FDA we cannot resell an item that has been opened or used. If the item was opened or used, a 15% processing fee will be subtracted from the original cost and a credit for the difference will be issued within 2 business days to the recipient in the form of points. There will be NO CASH REFUND. If you do not have an account, you will need to register in order to have access to your points. Respshop will not take back masks that have been opened or worn after that 30 day period. Shipping costs are not refundable. If the order had free shipping at the time the order was placed, you as the customers are responsible to cover shipping cost incurred when Respshop ships the order to you. Please note that machines that has been opened or used cannot be returned.