Mask Return Policy
  • 16 Jun 2022
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  • Contributors
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Mask Return Policy

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30-Day Worry-Free Returns

Rest peacefully with our 30 day worry free returns for all CPAP masks. Purchasing a mask can be one of the most difficult parts of the CPAP buying process. 

With our 30 day return policy, you can buy any CPAP mask, and if the style, size, or overall comfort is wrong, you can return the mask for a refund or, as part of an exchange, for a different CPAP mask. 

You can use our worry free program to help you find the best size and style of mask that will maximize the effectiveness of your sleep apnea therapy.

If you are a first time purchaser trying to find the best mask for you, please read our detailed Mask Sizing Guide.  

Our 30 day return policy will give you peace of mind and allow you to rest easy with your purchasing decisions. Your comfort is the most important part of your therapy, and that’s why we carry the best masks from the leading manufacturers in the industry!

Please also read our general Warranty & Return Policy here

Q: Can I use the mask guarantee on my replacement mask?

A: Our mask assurance program can be used for masks purchased within 30 days every 6 months.

Before You Decide on Whether or Not to Return Your Mask

Note that:

  • All masks purchased at RespShop are available to be returned
  • Get in touch with customer service at 866-936-3754 to request an RMA form for return authorization
  • When returning masks, please insert all cushions, headgear, and accessories that came with original purchase
  • Refunds and or exchanges cannot be processed until RespShop receives the returned products
  • Returned products cannot be resold, and used CPAP masks cannot be purchased from RespShop.com
  • Customers who return a mask will be charged a 15 percent processing fee off of their refund or exchange
  • RespShop is not responsible for the return shipping costs
  • Returned masks can be refunded for original price minus 15 percent processing fee, or you can use that same amount towards the purchase of a different CPAP mask
  • Shipping charges with original purchases are not refundable
  • Customers are responsible for return shipping costs of any mask bought at RespShop.com
  • Returns are allowed within 30 days of the purchase date
  • RespShop will not take back masks that have been opened and worn after that 30 day period
  • RespShop reserves the right to refuse returns from customers at our discretion

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