Ordering FAQ
  • 02 Jul 2022
  • 3 Minutes to read
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Ordering FAQ

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Q: Do you have a brick & mortar store?

A: Yes, you are always welcome to visit our store in Redmond, WA

If you are located near the Seattle, WA area, we are available Monday through Friday, 8am to 5pm for pick up. 

Contact us at 1-866-936-3754 to arrange pickup.

Coronavirus (COVID-19) Information

Due to the recent spread of COVID-19 in local communities, RespShop is offering curbside pickup. Please call us and let us know when you would like to pick up your order and we will have it prepared for you. Our pick up hours are Mon-Fri 9am to 4pm PST.

Q: Do you have a store in my area?

A: Our store in Seattle, WA is our only brick and mortar store. However, you can count on our online store and our timely shipping. 

In addition, if you need to find the right size of the mask for you or the right type of a CPAP machine, we have resources on this site to help you get an ideal CPAP machine and mask for you. Just use our search bar to find the resources you need. And if you have further questions, just give us a call, and we'll be happy to help. 

Q: I can't log in to my account. What do I do?

A: You can reset your password or contact Respshop and we will reset your password for you.

Q: Your pricing is competitive. Are any of your CPAP machines and equipment new, used, or refurbished?

A: Everything we sell is Brand new from the manufacturer! We do our best to price match and stay competitive. 

Q: How do I cancel an order?

A: For an order not yet processed and shipped, contact Customer Service to make a request for cancellation. 

If the order is shipped, you cannot cancel it but can still request a return (make sure you don't open the box, and there is a 15% restocking fee plus shipping cost for returned items).

Q: How do I view my order history and past shipments?

A: To view your order history and past shipments, log-in and click My Account, then go to view order history.

Q: How do I make a return?

A: We want you to be 100% satisfied with your order. Should you have any concern with a request for a return, please review our Return Policy.

Q: How do I add items to a completed order?

A: Items can be added to your purchase if the order has not yet been processed in the warehouse. Please contact Customer Service to find out if your order has shipped or if it remains open for new items to be added.

Q: Does this CPAP machine include the mask?

A: As with all our CPAP machines, they do not come with a mask. With all the available types and models it is important that you purchase the mask that is right for you. See How to Choose a New CPAP mask. And when you're ready to shop for masks, please check out the mask selection in our online store

Q: Will my machine be set up before you ship?

A: Yes, it will be set to the pressures indicated on your prescription.

Q: Can this discount be applied to the machine?

A: Due to the global CPAP shortage, there are no discounts for any of the CPAP machines.

Q: What are the modifiers for my order?

A: You will find the modifiers on your invoice. Your insurance company requires this information.

Q: Can I trial your machine?

A: We do not have a trial option but we do have a rental program.

Q: Which of your CPAPS are battery operated?

A: Most CPAPs are compatible with a battery pack. You will need to purchase the battery separately.

Q: Are you Resmed, Philips, or Apria?

A: No, we are not.  We are a licensed provider for Philips and Resmed.

Q: Why are there multiple HCPCS codes on one item?

A: The HCPCS codes represent the parts of the whole product.

Q: Why is the diagnosis code on the invoice different from that on my Rx?

A: Respshop does not provide individual diagnosis codes for invoices. However, we can add it for you if you request it.

Q: How long is the warranty on a CPAP machine?

A: Each machine comes with a 2 year manufacturer's warranty. You can purchase extended warranty, as well, through Respshop.

Q: Does my CPAP machine come with a warranty?

A: Yes, 2 years. 

Q: Should I get an extended CPAP warranty?

A: Having an extended warranty can be a great source of peace of mind when your insurance limits coverage for a CPAP machine to every 5 years or if you are paying out of pocket for your CPAP machine. The extended warranty can lengthen your coverage up to a total of 4 additional years.

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